Subject: Ticket Assigned - Conversation with shumon ahmed
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jan 2021 09:10:18 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shumon ahmed shumon ahmed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shumon ahmed Bot:  Hi Shumon Ahmed ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9626136089 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563072610 Bot:  Please wait while we transfer you to an agent Agent:  Hi Shumon, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  I want to cancel Customer:  9626136089 Agent:  Please allow me to check it for you.  Customer:  Ok Agent:  We apologies for the inconvenience. Agent:  but we are not authorized to cancel the order. Agent:  Order will be cancelled automatically with in 14 days. Customer:  Ok Agent:  Is there anything else I can help ? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shumon Ahmed ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  46050412310 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9630959675 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:59 PM, 26th Jan                     shumon ahmed                    Hello           01:01 PM, 26th Jan                   Bot                   أهلا مرة أخرى!           01:01 PM, 26th Jan                     shumon ahmed                    English ?           01:02 PM, 26th Jan                   Yahya                   Hi Shumon, Thank you for contacting us.my name is Yahya, How may I help you?           01:03 PM, 26th Jan                     shumon ahmed                    Hi           01:05 PM, 26th Jan                     shumon ahmed                    I want to cancel the order           01:05 PM, 26th Jan                     shumon ahmed                    9630959675           01:05 PM, 26th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           01:07 PM, 26th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           01:07 PM, 26th Jan                   Yahya                   We would like to inform you that we can not cancel the order due the order has been shipped but you can inform the courier team that you can not collect the order while the contact you for colecction           01:08 PM, 26th Jan                   Yahya                   Are you still with us???           01:10 PM, 26th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:10 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2022060