Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jan 2021 08:52:52 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take 
 an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  8218308490            12:44 PM, 26th Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           12:45 PM, 26th Jan                     hi                    I returned my order more than 1 month before           12:45 PM, 26th Jan                     hi                    but I have not received my refund ye
 t           12:45 PM, 26th Jan                     hi                    order no. 8218308490           12:46 PM, 26th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           12:46 PM, 26th Jan                     hi                    ok           12:47 PM, 26th Jan                   Yahya                   We would like to inform you that the value of order number (8218308490) has been returned to the bank on the date 12/8/20 8:25 PMAD,  Thanks for your cooperation and we appreciate your understanding with us.           12:48 PM, 26th Jan                     hi                    I have not received money           12:48 PM, 26th Jan                     hi                    which card it returned?           12:49 PM, 26th Jan                   Yahya                   We would like to inform you that the refund has been initiated to your account Card Owner: Ali Asgar Modi Abbas  Card number: 529074******331
 9 Type: mastercard           12:51 PM, 26th Jan                   Yahya                   Are you still with us???           12:52 PM, 26th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:52 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2021982