Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jan 2021 08:40:42 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  9626980289 9626877482 hi these are my order numbers Agent:  Hi, Thank you for contacting us.my name is Yahya, How may I help you? Customer:  My some amount left Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  IMAGE Customer:  Ok Agent:  We would like to inform you that AS we can see that the refund has been initiated to your account on 1/16/21 5:12 PM Customer:  But not all amount is refunded Customer:  Thats what i am saying Customer:  Please check Customer:  IMAGE Customer:  This one was cancelled Agent:  We would like to inform you that the item not delivered to us so the refund has been initiated for the items which is collected Customer:  But amount didn’t refund to me Customer:  I returned all items together Customer:  How this is possible Customer:  Please double check Agent:  We would like to inform you that we will contact the concern team to do the needful as soon as possible Customer:  I returned together Agent:  please give me some time will escalate your concern to the relevant team and will get back to you on email Agent:  do you have any other query ??? Customer:  Ok waiting for your response Customer:  Thank you Customer:  No Agent:  have a great day Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hi I didn’t received my refund Customer:  9626877482 Customer:  IMAGE Customer:  Two of my refund are still not back Customer:  IMAGE Customer:  IMAGE Customer:  These two are still pending Customer:  9626980289 Customer:  Anyone there to assist? Agent:  Hi, Thank you for contacting us.my name is Yahya, How may I help you? Customer:  Hi Customer:  Can you see my chat above? Customer:  I have shared all details Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Ok Agent:  We would like to inform you that the value of order number (9626980289) has been returned to the bank on the date 1/16/21 5:12 PM AD, and it may take 4 to 15 working days for the amount to appear in your account according to your bank's procedures, and if the amount does not appear in your account within the specified time, please contact us again to have You are being served to the fullest. Agent:  Thanks for your cooperation and we appreciate your understanding with us. Agent:  do you have any other query ??? Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Customer:  Yes Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:30 PM, 26th Jan                     hi                    What about my ither order?           12:30 PM, 26th Jan                     hi                    Other           12:30 PM, 26th Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           12:31 PM, 26th Jan                     hi                    Hi           12:31 PM, 26th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           12:31 PM, 26th Jan                     hi                             12:32 PM, 26th Jan                     hi                    9626980289           12:32 PM, 26th Jan                     hi                    This was my order number           12:33 PM, 26th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           12:33 PM, 26th Jan                   Yahya                   How may I help you?           12:34 PM, 26th Jan                     hi                    And I received partial amount not all amount from my previous order           12:34 PM, 26th Jan                     hi                    And 9626980289this order is still pending           12:35 PM, 26th Jan                     hi                    My refund amount           12:35 PM, 26th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           12:35 PM, 26th Jan                     hi                    Ok           12:36 PM, 26th Jan                   Yahya                   We would like to inform you that the value of order number (9626980289) has been returned to the bank on the date 1/16/21 5:12 PM AD, and it may take 4 to 15 working days for the amount to appear in your account according to your bank's procedures, and if the amount does not appear in your account within the specified time, please contact us again to have You are being served to the fullest. Thanks for your cooperation and we appreciate your understanding with us.           12:37 PM, 26th Jan                   Yahya                   and this order 9627413482 has been delivered to you on 1/13/21 8:28 PM           12:37 PM, 26th Jan                   Yahya                   Are you still with us???           12:39 PM, 26th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:40 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2021941