Subject: Ticket Assigned - Conversation with samia
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jan 2021 15:04:42 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with samia samia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  samia Bot:  Hi Samia ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097333445540 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us.This is Hamza. How may I help you?  Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Samia ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:56 PM, 25th Jan                     samia                    Hi           06:56 PM, 25th Jan                   Yahya                   Hi Samia, Thank you for contacting us.my name is Yahya, How may I help you?           06:56 PM, 25th Jan                     samia                    I have returned some items           06:57 PM, 25th Jan                     samia                    aramex  has came and took them           06:57 PM, 25th Jan                     samia                    I need to change the size           06:57 PM, 25th Jan                     samia                    I don’t want refund           06:57 PM, 25th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           06:57 PM, 25th Jan                     samia                             06:58 PM, 25th Jan                     samia                    Are  u there           07:00 PM, 25th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           07:00 PM, 25th Jan                     samia                    ??           07:00 PM, 25th Jan                   Yahya                   We would like to inform you that as we can see that the item has been collected yesterday and it will need 7-15 days to return your amount to your account           07:02 PM, 25th Jan                   Yahya                   Are you still with us???           07:04 PM, 25th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:04 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2020118