Subject: Ticket Assigned - Conversation with hi im mary ann
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jan 2021 14:57:26 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi im mary ann hi im mary ann                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi im mary ann Bot:  Hi Hi Im Mary Ann ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9630511428 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556076882            
 06:53 PM, 25th Jan                   Yahya                   Hi Mary Ann,  Thank you for contacting us.my name is Yahya, How may I help you?           06:53 PM, 25th Jan                     hi im mary ann                    Ok           06:53 PM, 25th Jan                     hi im mary ann                    Hi I wanna ask about my click and collect order last January 23           06:54 PM, 25th Jan                     hi im mary ann                    9630511428           06:54 PM, 25th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           06:54 PM, 25th Jan                   Yahya                   We would like to inform you that as we can see that your order has been shipped and the team of the store will contact you when the order deliver to them           06:55 PM, 25th Jan                     hi im mary ann                    May I know when it will be?           06:55 PM, 25th Jan                     hi im mary ann     
                I badly need that           06:55 PM, 25th Jan                   Yahya                   within 24hrs           06:56 PM, 25th Jan                   Yahya                   if they did not contact you please contact us           06:56 PM, 25th Jan                     hi im mary ann                    Okay then I'll be expecting that tomorrow.           06:56 PM, 25th Jan                     hi im mary ann                    And yeah I will contact you           06:56 PM, 25th Jan                     hi im mary ann                    Thanks           06:56 PM, 25th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:57 PM, 25th Jan                     hi im mary ann                    You too           06:57 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2020094