Subject: Ticket Assigned - Conversation with marissa
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jan 2021 14:48:26 +0000 (UTC)

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with marissa marissa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello,marissa turcios Bot:  Please enter your name Customer:  marissa Bot:  Hi Marissa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6264716299 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544575921            06:42 PM, 25th Jan                     marissa                    My order 6264716299 shows “processing” in the app. Yesterday I got an email that it is ready for pick up and the last day to get it is today.  Please clarify status and provide an extension for me           06:43 PM, 25th Jan                   Yahya                   Hi Marissa,  Thank you for contacting us.my name is Yahya, How may I help you?           06:44 PM, 25th Jan                     marissa                    My order 6264716299 shows “processing” in the app. Yesterday I got an email that it is ready for pick up and the last day to get it is today. Please clarify status and provide an extension for me           06:44 PM, 25th Jan                     marissa                    I cannot           06:44 PM, 25th Jan                     marissa                    Come today and do not want it to be returned           06:45 PM, 25th Jan                     marissa                    Yesterday was the first email I received regardimg           06:45 PM, 25th Jan                     marissa                    The order           06:45 PM, 25th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           06:45 PM, 25th Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           06:46 PM, 25th Jan                     marissa                    Ok please email me an update when ready and try your best for my order to not be returned           06:46 PM, 25th Jan                     marissa                    Thank you           06:46 PM, 25th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:48 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2020056