Subject: Ticket Assigned - Conversation with juweriya rafi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jan 2021 13:50:10 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with juweriya rafi juweriya rafi                    Bot:  Hi again! Bot:  Please enter your name Customer:  juweriya rafi Bot:  Hi Juweriya Rafi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  There? Customer:  Online?, Agent:  Hi My Name is Osam. I will be happy to help you  Agent:  Are you still connected with us? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Juweriya Rafi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:35 PM, 25th Jan                     juweriya rafi                    ?           05:37 PM, 25th Jan                     juweriya rafi                    How much more do I have to wait?           05:37 PM, 25th Jan                     juweriya rafi                    ?????           05:38 PM, 25th Jan                     juweriya rafi                    Where is this agent           05:39 PM, 25th Jan                   Yahya                   Hi Juweriya, Thank you for contacting us.my name is Yahya, How may I help you?           05:41 PM, 25th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           05:41 PM, 25th Jan                   Yahya                   Are you still with us???           05:41 PM, 25th Jan                     juweriya rafi                    Yess           05:42 PM, 25th Jan                     juweriya rafi                    Wanted to ask when will I get my refund           05:42 PM, 25th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           05:42 PM, 25th Jan                     juweriya rafi                    Its been a week           05:42 PM, 25th Jan                     juweriya rafi                    Yeah wait           05:42 PM, 25th Jan                   Yahya                   Are you still with us???           05:44 PM, 25th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:45 PM, 25th Jan                     juweriya rafi                             05:45 PM, 25th Jan                     juweriya rafi                    Are you still there?°¿           05:45 PM, 25th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           05:45 PM, 25th Jan                     juweriya rafi                    ??           05:46 PM, 25th Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           05:49 PM, 25th Jan                     juweriya rafi                    Okayy sure...           05:49 PM, 25th Jan                     juweriya rafi                    Thanks           05:49 PM, 25th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:49 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2019819