Subject: Ticket Assigned - Conversation with nusrat
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jan 2021 12:30:16 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nusrat nusrat                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nusrat Bot:  Hi Nusrat ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097466533085            04:21 PM, 25th Jan                   Yahya                   Hi Nusrat, Thank you for contacting us.my name is Yahya, How may I help you?           04:22 PM, 25th Jan                     nusrat                    Hi Yahya!           04:22 PM, 25th Jan                     nusrat                    I bought a bag from Centrepoint MOQ nine days ago. I want to return it, all the tags are in place. I have not touched it since i brought it home           04:23 PM, 25th Jan                     nusrat                    However, I lost the reciept           04:23 PM, 25th Jan                     nusrat                    i have the original payment method and the Shukran card that I used           04:24 PM, 25th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           04:24 PM, 25th Jan                     nusrat                    MOQ is really far from me. I would like to return it to Dar As Salam Mall           04:24 PM, 25th Jan                     nusrat                    I bought it in store           04:24 PM, 25th Jan                     nusrat                    So I dont have an order ID           04:24 PM, 25th Jan                     nusrat                    it was NOT an online purchase           04:24 PM, 25th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           04:24 PM, 25th Jan                     nusrat                    I called the store 4 times but no one answered..           04:25 PM, 25th Jan                     nusrat                    no worries           04:25 PM, 25th Jan                   Yahya                   We would like to inform you that we are customer service for online orders only kindly visit the nearest store and they will do the needful           04:26 PM, 25th Jan                     nusrat                    Is there a phone number that they will pick up?           04:26 PM, 25th Jan                   Yahya                   8006927           04:28 PM, 25th Jan                   Yahya                   do you have any other query ???           04:29 PM, 25th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:30 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2019490