Subject: Ticket Assigned - Conversation with naveed ullah
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jan 2021 12:11:17 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with naveed ullah naveed ullah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  naveed ullah Bot:  Hi Naveed Ullah ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509805313            03:56 PM, 25th Jan                     naveed ullah                    Ok           03:56 PM, 25th Jan                   Yahya                   Hi Naveed, Thank you for contacting us.my name is Yahya, How may I help you?           03:57 PM, 25th Jan                     naveed ullah                    Hello Yahya           03:57 PM, 25th Jan                     naveed ullah                    Actuall i ordered 2 itmens with separate order           03:58 PM, 25th Jan                     naveed ullah                    I thought it was full dress for ladies           03:58 PM, 25th Jan                     naveed ullah                    Now i came to know its only top           03:58 PM, 25th Jan                     naveed ullah                    Which i dont required           03:58 PM, 25th Jan                     naveed ullah                    I selected click and collect option           03:58 PM, 25th Jan                     naveed ullah                    I did not collect it           03:59 PM, 25th Jan                     naveed ullah                    I received call from click and collect point that its ready for collection           03:59 PM, 25th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           03:59 PM, 25th Jan                     naveed ullah                    No problem           03:59 PM, 25th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           03:59 PM, 25th Jan                     naveed ullah                    Now how i can get back by money           04:00 PM, 25th Jan                     naveed ullah                    Sure           04:00 PM, 25th Jan                     naveed ullah                    9630377941           04:01 PM, 25th Jan                     naveed ullah                    9630136771           04:01 PM, 25th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           04:01 PM, 25th Jan                     naveed ullah                    Ok dear. Take your time           04:02 PM, 25th Jan                   Yahya                   just a minute please           04:05 PM, 25th Jan                     naveed ullah                    Ok           04:05 PM, 25th Jan                   Yahya                   We would like to inform you that as we can see that your order has been shipped and its on the way to you kindly give a response to the courier team when the contact you           04:06 PM, 25th Jan                     naveed ullah                    What should i tell them           04:06 PM, 25th Jan                   Yahya                   to response for collecting your order           04:08 PM, 25th Jan                     naveed ullah                    Should i tell tem that i want to return the order           04:09 PM, 25th Jan                     naveed ullah                    Means when they call me i should not take that           04:09 PM, 25th Jan                   Yahya                   yes you can team them that you are not able to collect the order and to cancel it           04:10 PM, 25th Jan                     naveed ullah                    Ok thanks           04:10 PM, 25th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:11 PM, 25th Jan                     naveed ullah                    Same to you           04:11 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2019394