Subject: Ticket Assigned - Conversation with vivek cheralath
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jan 2021 11:56:43 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vivek cheralath vivek cheralath                    Bot:  Hi again! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  vivek cheralath Bot:  Hi Vivek Cheralath ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9626992775 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Kk Agent:  Hi Vivek, Thank you for contacting us.my name is Yahya, How may I help you? Customer:  0558127197 Customer:  This is my number Agent:  How may I help you? Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Vivek Cheralath ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  K Agent:  Hi Vivek,  Thank you for contacting us.my name is Yahya, How may I help you? Customer:  Hello Agent:  How may I help you? Agent:  We would like to inform you that we will contact the concern team to do the needful as soon as possible as we can see that your items has been delivered to us on 21.01.2021 and the concern team will do the needful soon for your order 9626992775 Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Vivek Cheralath ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:42 PM, 25th Jan                     vivek cheralath                    Ok           03:42 PM, 25th Jan                     vivek cheralath                    Hello           03:43 PM, 25th Jan                   Bot                   أهلا مرة أخرى!           03:43 PM, 25th Jan                     vivek cheralath                    English           03:43 PM, 25th Jan                     vivek cheralath                    Please           03:44 PM, 25th Jan                   Yahya                   Hi Vivek, Thank you for contacting us.my name is Yahya, How may I help you?           03:45 PM, 25th Jan                     vivek cheralath                    Would like to know when I get the refund amount           03:46 PM, 25th Jan                   Yahya                   the refund frame is 4-15 days           03:47 PM, 25th Jan                     vivek cheralath                    Please let me know the item reached to your side or not           03:48 PM, 25th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           03:49 PM, 25th Jan                     vivek cheralath                    Ok           03:49 PM, 25th Jan                   Yahya                   one item           03:50 PM, 25th Jan                     vivek cheralath                    Yes           03:50 PM, 25th Jan                     vivek cheralath                    Leecoper           03:50 PM, 25th Jan                     vivek cheralath                    Shoe           03:50 PM, 25th Jan                   Yahya                   yes           03:52 PM, 25th Jan                   Yahya                   do you have any other query ???           03:52 PM, 25th Jan                     vivek cheralath                    No           03:52 PM, 25th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:56 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2019324