Subject: Ticket Assigned - Conversation with can underwear be retyurned
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jan 2021 11:45:24 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with can underwear be retyurned can underwear be retyurned                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  can underwear be retyurned Bot:  Hi Can Underwear Be Retyurned ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096597873162 Bot:  Please wait while we transfer you to an agent Agent:  Hi , Thank you for contacting us. My name is Amir. I'm here to help you   Customer:  I was chatting with Ishan regarding a rrefund Customer:  I was told that he will contact me on the payment via my email  [email-masked] Customer:  in my profile the email is not the same Agent:  Thank you for elaborating the query. Agent:  Please share us your contacting email address Customer:  actually I need to change my profile email Customer:  are you able to do it Customer:  hi Agent:  It is not possible to change the email id of account. Customer:  ok no problem then. you can contact me on any of the emails Customer:  nirq8@hotmail (profile) or the other Customer:  one more thing Customer:  if I pay by knet for an online order and return it to a store can I get cash instantly Customer:  /startOver Customer:  if I pay by knet for an online order and return it to a store can I get cash instantly Customer:  hello Customer:  /startOver Customer:  if I pay by knet for an online order and return it to a store can I get cash instantly Agent:  Sorry for the delay Agent:  we will contact you on the provided email. Customer:  if I pay by knet for an online order and return it to a store can I get cash instantly Agent:  You can ask for the refund as cash Customer:  ok.  then if I return to an agent how do I ask for cash? Agent:  If you are returning to the products online , it is not possible to receive the amount as cash, Agent:  You will recieve an online cretid, which will be credited to your my credit account on website or app Agent:  We are not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Can Underwear Be Retyurned ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8230457548 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us.my name is Yahya, How may I help you? Customer:  yes Customer:  i want to ask you something about home centre items Customer:  r u there Agent:  We would like to inform you that we are really sorry the underwear products not returnable Customer:  r u crazy? who asked abt underwear?? Customer:  r u sleeping Agent:  How may I help you? Agent:  Please accept our apologise for inconvenience caused. Customer:  i want to know about SERVING TROLLEY. does it come in a package like in a cartoon? Agent:  yes it is Customer:  one moment Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Can Underwear Be Retyurned ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:27 PM, 25th Jan                   Yahya                   Hi again, Thank you for contacting us.my name is Yahya, How may I help you?           03:29 PM, 25th Jan                     can underwear be retyurned                             03:29 PM, 25th Jan                     can underwear be retyurned                    pls let me know if this comes in a cartoon box           03:29 PM, 25th Jan                   Yahya                   We would like to inform you that this product comes without cartoon box because its WWD item           03:31 PM, 25th Jan                     can underwear be retyurned                    thats what I asked you but you said before it comes in a box. so do not give customers wrong info           03:32 PM, 25th Jan                     can underwear be retyurned                    wats is WWD item?           03:35 PM, 25th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           03:36 PM, 25th Jan                   Yahya                   yes           03:36 PM, 25th Jan                   Yahya                   do you have any other query ???           03:36 PM, 25th Jan                     can underwear be retyurned                    what is meant by WWD item           03:37 PM, 25th Jan                   Yahya                   the item which needs assembling           03:39 PM, 25th Jan                   Yahya                   Are you still with us???           03:40 PM, 25th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:40 PM, 25th Jan                     can underwear be retyurned                    yes           03:40 PM, 25th Jan                     can underwear be retyurned                    so this cart comes in pieces?           03:41 PM, 25th Jan                   Yahya                   do you have any other query could i assist you with???           03:41 PM, 25th Jan                     can underwear be retyurned                    so this cart comes in pieces?           03:41 PM, 25th Jan                   Yahya                   yes           03:44 PM, 25th Jan                   Yahya                   do you have any other query ???           03:45 PM, 25th Jan                   Yahya                   Are you still with us???           03:45 PM, 25th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:45 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2019277