Subject: Ticket Assigned - Conversation with zaira
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jan 2021 11:37:06 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zaira zaira                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zaira Bot:  Hi Zaira ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569455854            03:25 PM, 25th Jan                   Yahya                   Hi Zaira, Thank you for contacting us.my name is Yahya, How may I help you?           03:26 PM, 25th Jan                     zaira                    My friend gave me a gift. She ordered that online from centrepoint. These are a pair of kid shirts. The problem is that there is a black hook on the shirts which the cashier removed at the time of biling           03:27 PM, 25th Jan                     zaira                    I cannot remove that hook at home           03:27 PM, 25th Jan                     zaira                    My friebd have forwarded me the order mail           03:27 PM, 25th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           03:28 PM, 25th Jan                     zaira                             03:28 PM, 25th Jan                     zaira                    Plz see the pic           03:28 PM, 25th Jan                   Yahya                   We would like to inform you that you can return the item to the nearest store of centerpoint and they will do the needful           03:28 PM, 25th Jan                     zaira                    I have an infant at home. I cannot go to the market at all. Is it possible that they can collect it from my home?           03:29 PM, 25th Jan                     zaira                    Because its not possible for me to go to a mall with a 43 days old baby           03:30 PM, 25th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           03:30 PM, 25th Jan                     zaira                    9786417330           03:30 PM, 25th Jan                     zaira                             03:31 PM, 25th Jan                     zaira                    The grey pair if shirts im talking about           03:31 PM, 25th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           03:33 PM, 25th Jan                     zaira                    Ok           03:33 PM, 25th Jan                   Yahya                   We would like to inform you that we created a return request for the item and the courier team will contact you for collection soon           03:34 PM, 25th Jan                     zaira                    Ok thanks a lot.           03:35 PM, 25th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:36 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2019246