Subject: Ticket Assigned - Conversation with charm
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jan 2021 10:17:57 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with charm charm                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  charm Bot:  Hi Charm ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97466498505            02:10 PM, 25th Jan                     charm                    I received text last Wednesday           02:11 PM, 25th Jan        
              charm                    Return for Textured 3-Piece King Comforte...   of order 4514640551 is confirmed. Our courier partner will get in touch with you & pick up your return in 7-10 days.           02:11 PM, 25th Jan                     charm                    no one still contact me           02:11 PM, 25th Jan                   Yahya                   Hi Charm, Thank you for contacting us.my name is Yahya, How may I help you?           02:13 PM, 25th Jan                     charm                    I received text last Wednesday           02:14 PM, 25th Jan                     charm                    Return for Textured 3-Piece King Comforte... of order 4514640551 is confirmed. Our courier partner will get in touch with you & pick up your return in 7-10 days.           02:14 PM, 25th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           02:14 PM, 25th Jan                   Yahya                   May I request
  you to please stay on-hold while I retrieve the information.           02:14 PM, 25th Jan                     charm                    but no one contacted me yet           02:14 PM, 25th Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           02:15 PM, 25th Jan                   Yahya                   do you have any other query ???           02:17 PM, 25th Jan                   Yahya                   Are you still with us???           02:17 PM, 25th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:17 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2018855