Subject: Ticket Assigned - Conversation with maryam
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 16:30:09 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maryam maryam                    Bot:  Hi again! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  maryam Bot:  Hi Maryam ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Maryam, Agent:  Thank you for contacting us. My name is Manish, How may I help you? Customer:  I returned a few items from my order 2 days back so when will I get my refund it’s a cash on delivery Customer:  order  number 9627238502 Agent:  Please allow us few mins so that we can check the details for you Customer:  Sure Agent:  Thank you for your patience. Customer:  No problem Agent:  Please note that as we can check ther are two returns in you order. Customer:  I returned 4 items Customer:  IMAGE Customer:  IMAGE Customer:  These 4 Agent:  thank you for your confirmation. Customer:  N return ammount 196 aed Customer:  IMAGE Agent:  Please be assured as we will escalate this issue to our concerned team and let you kneo the update on your registered email id. Agent:  Please let us know if you have any other query. Customer:  I have given all the 4 items to the guy who came to pick  up Customer:  Whom should I contact now ? Agent:  Thank you for your confirmation. Agent:  Please be rest assuered we will let you know the update on your email id - [email-masked] Agent:  at the earliest. Customer:  Ok will b waiting Customer:  Thank you so much Customer:  ? Agent:  It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Maryam ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Hi my order number is  9627238502 so when will I get my refund back Agent:  Can you please wait for a while so that i can check and assist you? Customer:  Sure Customer:  ??? Agent:  As we can see Agent:  that you have  return request Customer:  It’s a cash on delivery Agent:  one has been picked up Customer:  Yea ? Agent:  and second will be collected soon Customer:  They picked all the 4 items Customer:  The one I requested later Customer:  IMAGE Customer:  IMAGE Agent:  but we can see that only Plain Longline Jacket with Flared Sleeves has been done Customer:  Brother I returned all the 4 items to the guy you sent Customer:  This is the kind of services you are giving ?? Customer:  M very disappointed Customer:  How is it possible Agent:  are all the items under the number 9627238502 Customer:  Yes Customer:  You can check the order history Customer:  Total were 16 items and I returned 4 Agent:  wait please Agent:  so that we can check again Customer:  Okay Agent:  2Xtremz Solid Puff Sleeve Jumpsuit with Belt Accent and Pockets (2) Agent:  Pearl Detail Midi Shift Dress with Pocket Detail (1) Agent:  Plain Longline Jacket with Flared Sleeves (1) Agent:  total 4 items Agent:  Right? Customer:  Yes Customer:  All these 4 items Agent:  We would like to inform you that three items are under the second return request Agent:  and the last one is under another return request Customer:  3 are under first return request Customer:  And the plain longline jacket with flared sleeves under second Customer:  The guy said to give all the items I told him that I have two return requests Agent:  the refund will be done within one week Customer:  He said give me all the items and I gave Agent:  Is there any thing else i can help you for today? Customer:  Refund for all the four items ? Agent:  Yes Customer:  Okay thank you so much Agent:  Happy to assist you. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Maryam ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Maryam, My Name is Osam. I will be happy to help you  Agent:  Are you still connected with us? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Maryam ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Okay Agent:  Hi Maryam, Thank you for contacting us. My name is Yazid How may I help you? Customer:  Hi Customer:  Hope you are doing great Customer:  Actually I returned 4 items but get the refund of just 3 so I want to know when will I get the whole refund so that I can shop again Customer:  I will send you the order number also Agent:  Could you please share your order number so that I can assist you further? Customer:  IMAGE Customer:  Yea Customer:  It’s on the top of the pic Customer:  Because it’s on my credit wallet Customer:  Cash on delivery Customer:  I have returned 4 items Agent:  We sincerely apologize for any inconvenience caused to you,however  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to refund your amount Agent:  Is there anything else I can help with ?? Customer:  How much time will it take because it has been almost a month m getting this answers ?? Agent:  We will contact you asap please give us a time we appreciate your patience Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Maryam ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:20 PM, 24th Jan                     maryam                    Okay           08:21 PM, 24th Jan                   Yahya                   HI Maryam, Thank you for contacting us.my name is Yahya, How may I help you?           08:23 PM, 24th Jan                     maryam                    Hi           08:23 PM, 24th Jan                     maryam                    My order number is 9627238502 I returned 4 items but got refund of just 3 items so when will I get my whole refund           08:24 PM, 24th Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           08:27 PM, 24th Jan                     maryam                    Okay           08:27 PM, 24th Jan                     maryam                    Will b waiting           08:28 PM, 24th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:29 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2016904