Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 16:29:49 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565548549            08:18 PM, 24th Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           08:19 PM, 24th Jan                   Yahya                   Are you still with us???           08:19 PM, 24th Jan                     hi                    Hi           08:19 PM, 24th Jan                     hi                    Good evening           08:20 PM, 24th Jan                     hi                    I received wrong items           08:20 PM, 24th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           08:21 PM, 24th Jan                     hi                             08:21 PM, 24th Jan                     hi                    This what i ordered           08:21 PM, 24th Jan                     hi                    I will send to u what i received card order           08:22 PM, 24th Jan                     hi                             08:22 PM, 24th Jan                     hi                             08:22 PM, 24th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           08:24 PM, 24th Jan                     hi                    What u can do for this wrong item?           08:24 PM, 24th Jan                   Yahya                   We would like to inform you that You can apply for return request for the wrong item and the courier team will contact you for collection           08:25 PM, 24th Jan                     hi                    How cAn i do that?           08:25 PM, 24th Jan                   Yahya                   In the meantime, an exchange is not available at www.xxxx.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (brand) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:29 PM, 24th Jan                   Yahya                   Are you still with us???           08:29 PM, 24th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:29 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2016901