Subject: Ticket Assigned - Conversation with maaz
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 15:46:33 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maaz maaz                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  maaz Bot:  Hi Maaz ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6265615243 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561103886            07:33 PM, 24th Jan                   Yahya                   Hi Maaz, Thank you for contacting us.my name is Yahya, How may I help you?           07:35 PM, 24th Jan                     maaz                    Hello Yahya, I placed an order on Tuesday           07:36 PM, 24th Jan                     maaz                    It is almost a week now and I did not get any confirmation           07:36 PM, 24th Jan                     maaz                    Nor I received any update on readiness of my order           07:36 PM, 24th Jan                     maaz                    This is the first instance for me, usually I get my orders in 48 hours           07:37 PM, 24th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           07:38 PM, 24th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           07:38 PM, 24th Jan                     maaz                    6265615243           07:38 PM, 24th Jan                     maaz                    It is my friend’s Bday and I was supposed to gift it to him tomorrow           07:39 PM, 24th Jan                     maaz                    Which I think is not possible now           07:39 PM, 24th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           07:43 PM, 24th Jan                   Yahya                   We would like to inform you that as we can see that your order is ready for collection           07:44 PM, 24th Jan                   Yahya                   Are you still with us???           07:46 PM, 24th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:46 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2016727