Subject: Ticket Assigned - Conversation with adnan ali
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 15:19:39 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with adnan ali adnan ali                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  adnan ali Bot:  Hi Adnan Ali ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0532867351            07:06 PM, 24th Jan                     adnan ali                    /startOver           07:08 PM, 24th Jan                   Bot                   يرجى إدخال اسمك           07:08 PM, 24th Jan                   Yahya                   Hi Adnan , Thank you for contacting us.my name is Yahya, How may I help you?           07:09 PM, 24th Jan                   Yahya                   Are you still with us???           07:10 PM, 24th Jan                     adnan ali                    Yes           07:10 PM, 24th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:10 PM, 24th Jan                     adnan ali                    My order no. 6259678314 has no updates yet           07:11 PM, 24th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           07:12 PM, 24th Jan                     adnan ali                    I received a phone call 3,4 days back , I did tell the person to cancel and refund my amount as I had bought the item from another branch of yours           07:13 PM, 24th Jan                   Yahya                   Your Order ID 6259678314  is now ready for collection.  Please make sure you have your ID or passport during the process           07:14 PM, 24th Jan                   Yahya                   do you have any other query ???           07:15 PM, 24th Jan                     adnan ali                    I donot want now.           07:15 PM, 24th Jan                     adnan ali                    I had purchased from another brach.           07:15 PM, 24th Jan                     adnan ali                    Please cancel the order           07:15 PM, 24th Jan                   Yahya                   kindly inform the team of the store that to cancel the order because you are not able to collect it then they will cancel it           07:16 PM, 24th Jan                     adnan ali                    They called me 3,4 days back , I told them to cancel but still there is no update           07:17 PM, 24th Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           07:17 PM, 24th Jan                     adnan ali                    Ok. Kindly help , if u can           07:18 PM, 24th Jan                   Yahya                   sure we will do the needful           07:19 PM, 24th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:19 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2016626