Subject: Ticket Assigned - Conversation with menna
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 14:45:32 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with menna menna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  menna Bot:  Hi Menna ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505144874            06:31 PM, 24th Jan                   Yahya                   Hi Menna, Thank you for contacting us.my name is Yahya, How may I help you?           06:34 PM, 24th Jan                     menna                             06:35 PM, 24th Jan                     menna                    I just received my order now with two items, one of them i received it damaged so i need to replace it with a new one, not to return and make a new order because i already bought it with an extra 20% discount as i exceeded 200 aed for my total order and if i make a new order i'll not take that discount, so please i need your support to replace it for me           06:35 PM, 24th Jan                     menna                             06:35 PM, 24th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           06:37 PM, 24th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           06:37 PM, 24th Jan                     menna                    Order #9630370684           06:38 PM, 24th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           06:38 PM, 24th Jan                     menna                    Ok sure           06:39 PM, 24th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           06:40 PM, 24th Jan                   Yahya                   We would like to inform you that we will create a return request for the damage item to make the courier team to collect it from you           06:40 PM, 24th Jan                     menna                    Ok and you will send a new one or what?           06:41 PM, 24th Jan                     menna                    I don't want to make a new order as i mentioned above           06:41 PM, 24th Jan                   Yahya                   they will contact you within 2-3 days           06:43 PM, 24th Jan                   Yahya                   Are you still with us???           06:45 PM, 24th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:45 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2016517