Subject: Ticket Assigned - Conversation with jebin george
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 14:35:52 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jebin george jebin george                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jebin george Bot:  Hi Jebin George ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6262093540 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0592065545 Bot:  Please wait while we transfer you to an agent Agent:  Hi Jebin,  Thank you for contacting us. How may I help you? Customer:  Kindly check the status Customer:  6262093540 Customer:  Yesterday i ordered two click and collect, one is already arrived and this one status pls Agent:  please note that click and collect orders take from 4-5 days to be ready for collection Customer:  OK thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  ? Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Jebin George ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6265405633 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Jebin, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  Kindly update the status of order 6265405633 Customer:  ? Agent:  Please allow me to check it for you.  Agent:  Your order is ready for pick up. Agent:  We request you to kindly visit the store. Agent:  Is there anything else I can help ? Customer:  Thanks Customer:  I didn't receive notification Agent:  Welcome. Customer:  One more request Agent:  We apologies may be due to some technical issue you didn't received the notification. Customer:  6265997001 Agent:  Yes please. Customer:  Check this also Customer:  6265997001 Agent:  sure Agent:  Please allow me to check it for you.  Agent:  This order is still under processing. Agent:  It will be also ready for pick up very soon. Customer:  Okay Customer:  Thanks Agent:  Is there anything else I can help ? Agent:  Welcome. Customer:  No Agent:  Thanks for shopping with us. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  ?? Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Jebin George ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6265997001 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  6265997001 Agent:  Hi Jebin, Thank you for contacting us. My name is Yazid How may I help you? Customer:  6265997001 kindly update status Customer:  ? Customer:  Hi Agent:  May I request you to please stay on-hold while I retrieve the information. Agent:  We would like to inform you that the order will be prepared for collection  from the store within 3-5 working days, and when the preparation is completed, you will be notified by a text message for collection Agent:  Is there anything else I can help with ?? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Jebin George ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6265997001 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:28 PM, 24th Jan                   Yahya                   Hi Jebin , Thank you for contacting us.my name is Yahya, How may I help you?           06:31 PM, 24th Jan                     jebin george                    6265997001           06:31 PM, 24th Jan                     jebin george                    Status pls           06:31 PM, 24th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           06:32 PM, 24th Jan                   Yahya                   We would like to inform you that your order is already shipped and the team of the store will contact you for collection when the order deliver to them           06:33 PM, 24th Jan                     jebin george                    Okay thanks           06:34 PM, 24th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:35 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2016469