Subject: Ticket Assigned - Conversation with kaleel
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 13:28:07 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kaleel kaleel                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kaleel Bot:  Hi Kaleel ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by
  card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0549095437            05:19 PM, 24th Jan                   Yahya                   Hi Kaleel, Thank you for contacting us.my name is Yahya, How may I help you?           05:19 PM, 24th Jan                     kaleel                    i havent received my refund untill now           05:20 PM, 24th Jan                     kaleel               
      2 months have been passed           05:20 PM, 24th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           05:21 PM, 24th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           05:21 PM, 24th Jan                     kaleel                    1949986           05:22 PM, 24th Jan                     kaleel                    sorry, its 6249087916           05:23 PM, 24th Jan                     kaleel                    ???           05:24 PM, 24th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           05:25 PM, 24th Jan                     kaleel                    sure           05:25 PM, 24th Jan                   Yahya                   We would like to inform you that the amount has been returned by us to the bank on12/21/20 11:03 AM. It takes 4-15 working days for the amount 
 to arrive in your account, according to the procedures of the bank affiliated with it           05:26 PM, 24th Jan                   Yahya                   Are you still with us???           05:27 PM, 24th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:27 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2016183