Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 11:44:47 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           03:33 PM, 24th Jan                     User                    I have recieved a message that the payment for my order wasn't successful although it has been deducted frommy bank account           03:33 PM, 24th Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           03:35 PM, 24th Jan                     User                    can u check above message           03:35 PM, 24th Jan                     User                    I have recieved a message that the payment for my order wasn't successful although it has been deducted frommy bank account           03:36 PM, 24th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           03:37 PM, 24th Jan           
           User                    Order #2000877870           03:37 PM, 24th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           03:39 PM, 24th Jan                     User                    ok sure           03:39 PM, 24th Jan                   Yahya                   We would like to inform you that your order has been placed successfully           03:40 PM, 24th Jan                     User                    ok why did I receive an SMS saying it wasn't processed successfully           03:41 PM, 24th Jan                     User                    is it an error           03:41 PM, 24th Jan                     User                    but it is placed successfully and will be delivered as expected           03:41 PM, 24th Jan                     User                    ?           03:41 PM, 24th Jan                   Yahya                   Please accept our apologise for inconvenience caused.         
   03:43 PM, 24th Jan                     User                    ok thank you           03:43 PM, 24th Jan                   Yahya                   We would like to inform you that it could be technical error           03:43 PM, 24th Jan                   Yahya                   do you have any other query ???           03:43 PM, 24th Jan                     User                    no thank u           03:44 PM, 24th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:44 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2015743