Subject: Ticket Assigned - Conversation with fatima
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 10:09:01 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatima fatima                    Customer:  /startOver Bot:  وجه الفتاة! لم أستطع الحصول على ذلك ، أنا روبوت جديد في المدينة وأتعلم مع مرور الوقت.   يمكنك محاولة إعادة صياغة سؤالك. Bot:  مرحبًا ، ماذا تحتاج للمساعدة؟ Customer:  عملية الإرجاع Bot:  يرجى اختيار موقعك Customer:  United Arab Emirates Bot:    هل تريد أن ترجع منتجًا؟ يمكنك فعل ذلك عبر 2 خطوات سهلة.   طلب إرجاع المنتج أونلاين من حسابك. أرسل بريدًا إلكترونيًا إلى مركز خدمة العملاء للعودة على [email-masked]   لمزيد من التفاصيل يرجى قراءة عملية الإرجاع في مركز المساعدة.  Bot:  هل تمكنت من حل الاستعلام الخاص بك Customer:  لا Bot:  هل ما زلت تريد التحدث إلى موظف الخدمة؟ Customer:  Yes            01:50 PM, 24th Jan                   Yahya                   Hi Fatima, Thank you for contacting us.my name is Yahya, How may I help you?           01:53 PM, 24th Jan                     fatima                    I was just talking to you           01:53 PM, 24th Jan                     fatima                    Could you just let me know when will I receive my order           01:54 PM, 24th Jan                     fatima                    ????           01:56 PM, 24th Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible and it could be within 24hrs           01:58 PM, 24th Jan                     fatima                    This is really disappointing service           01:59 PM, 24th Jan                   Yahya                   kindly contact us if you did not get the order at the mentioned time           01:59 PM, 24th Jan                     fatima                    I have to follow up on my order everyday           01:59 PM, 24th Jan                     fatima                    Then you shouldn’t be telling the customer that you felt the delivery on the assigned date           01:59 PM, 24th Jan                     fatima                    I got the same response yesterday           02:00 PM, 24th Jan                   Yahya                   they will contact you for collection soon           02:01 PM, 24th Jan                     fatima                    Collection?           02:02 PM, 24th Jan                     fatima                    It is a home delivery           02:02 PM, 24th Jan                   Yahya                   yes they will collect it           02:04 PM, 24th Jan                   Yahya                   sorry they will deliver the order to your place           02:05 PM, 24th Jan                   Yahya                   do you have any other query ???           02:05 PM, 24th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:08 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2015314