Subject: Ticket Assigned - Conversation with dina
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 10:06:52 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dina dina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dina Bot:  Hi Dina ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505661776 Bot:  Please wait while we transfer you to an agent Agent:  Hi Dina,thank you for contacting us. I'm Shafeeque .  How may I help you? Customer:  Hi Customer:  I returned items Customer:  They were picked up by landmark representative 5 days ago i believe if not more and i still dont see my refund on my visa Agent:  Could you please share your order number so that I can assist you further? Customer:  Bare with me Agent:  Take your time Customer:  The First Years First Keys   -...  +3item(s) of your order 6256882955 are ready for pick up at Centrepoint  Dome - Amir Sultan Street,Al-Zahra'a, Jeddah. Please bring your govt. issued ID & this SMS. Please call on arrival. Agent:  May I request you to be on hold while I retrieve those information for you Customer:  Sure Agent:  Thank you for holding up Agent:  As I see there is no return request under the order No. 6256882955 Customer:  Yes Customer:  What Agent:  Please provide us the tracking id under which you returned the items Customer:  Ok maybe it is under another number Customer:  Let me check Customer:  Sure wrong order number Customer:  It is 6259623036 Agent:  May I request you to be on hold while I retrieve those information for you Customer:  Sure Agent:  Thank you for holding up Agent:  Please be assured as we will escalate this issue to our concerned team and refund will be processed soon Customer:  Thank u Customer:  So when shall i expect the refund? Agent:  Sorry we are not able to fix the date however team will refund within 4-15 business days Agent:  Is there anything else that i can assist you with ? Customer:  Ok Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  So could u please tell me the refund amount Customer:  ? Agent:  54 Customer:  But there is also a sports bra that u guys cancelled Customer:  So the refund should be 68.4 Customer:  Shafeeque r u still there? Agent:  for the cancelled the items the refund of  14.40 has already been initiated Customer:  O ok but i still did not receive it Agent:  you will be receiving within 4-15 business days Customer:  Ok Customer:  So did u receive the sports legging? Customer:  And the refund process will be initiated today? Agent:  the return items are on the way to the warehouse the refund will be initiated after the quality check Customer:  When do u think this will happen? Agent:  within 2-3 business days Customer:  Great Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  U too Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Dina ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Dina, Thank you for contacting us. How may I help you? Customer:  Hi Customer:  Return agent just came and picked up a return item Customer:  He mentioned i should contact u to get the refund to my card Customer:  IMAGE Customer:  Are you still there ? Agent:  refund will be done after the order reached the warehouse Customer:  Ok great Customer:  Do u need this msg he sent me? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  the return requeest is in the system. Customer:  Ok great Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Dina ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hi Customer:  I would to know when will my refund get processed Customer:  IMAGE Customer:  Order number ending with 916 Agent:  Hi Dina  Thank you for contacting us. This's abdallah  How may I help you?,  Customer:  Hi Customer:  I would to know when will my refund get processed Customer:  IMAGE Agent:  One minute please to be verified, stay with us Customer:  Order# ending 916 Agent:  We would like to inform you that we have processed the refund  on 1/18/21 9:10 AM and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days. Agent:  order no 6260374916 Agent:  Do you have any other inquiries? Customer:  Great thank u Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  U too Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Dina ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:48 PM, 24th Jan                     dina                    Hi           01:48 PM, 24th Jan                     dina                    I ordered a pink nail polish and received the wrong color           01:49 PM, 24th Jan                     dina                             01:50 PM, 24th Jan                     dina                    I would like to get the color i ordered           01:50 PM, 24th Jan                     dina                    .           01:52 PM, 24th Jan                   Yahya                   Hi Dina, Thank you for contacting us.my name is Yahya, How may I help you?           01:52 PM, 24th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           01:53 PM, 24th Jan                     dina                    I ordered a pink nail polish received the wrong color           01:53 PM, 24th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           01:54 PM, 24th Jan                   Yahya                   We would like to inform you that we will create a return request for the item and the couriewr team will contact you for collection           01:56 PM, 24th Jan                     dina                    Ok           01:56 PM, 24th Jan                     dina                    And when will i receive the shukran points           01:57 PM, 24th Jan                     dina                    Yahya           01:59 PM, 24th Jan                   Yahya                   within 14 days from the date of collection           01:59 PM, 24th Jan                     dina                    R u still there?           01:59 PM, 24th Jan                   Yahya                   do you have any other query ???           02:00 PM, 24th Jan                     dina                    I want to reorder the correct color           02:00 PM, 24th Jan                     dina                    Can i exchange it from the dome centrepoint           02:00 PM, 24th Jan                     dina                    ?????           02:01 PM, 24th Jan                   Yahya                   تقبل كامل اعتذارنا على الازعاج الذي تسببنا به وعلى التأخير.           02:02 PM, 24th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           02:02 PM, 24th Jan                   Yahya                   sorry           02:02 PM, 24th Jan                     dina                    هل من الممكن تغير المنتج باللون الصحيح من سنتر بوينت           02:02 PM, 24th Jan                   Yahya                   We would like to inform you that there is no exchange a t this time but you can return the item           02:02 PM, 24th Jan                     dina                    Ok           02:03 PM, 24th Jan                   Yahya                   have a great day           02:06 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2015308