Subject: Ticket Assigned - Conversation with haya
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 09:51:19 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with haya haya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  haya Bot:  Hi Haya ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4530591079 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097433552525            01:36 PM, 24th Jan                   Yah
 ya                   Hi Haya, Thank you for contacting us.my name is Yahya, How may I help you?           01:36 PM, 24th Jan                     haya                    Hi, i orded yesterday and i thought i can collect it today as i need it before tuesday           01:37 PM, 24th Jan                     haya                    Is it possible to collect it today? Its okay I don't mind if other locations           01:37 PM, 24th Jan                     haya                    Is it possible to manage it for me           01:38 PM, 24th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           01:38 PM, 24th Jan                     haya                    4530591079           01:38 PM, 24th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           01:39 PM, 24th Jan                     haya                    Okay           01:39 PM, 24th Jan     
               Yahya                   We would like to inform you that the time frame for delivery to the store is 3-5 days kindly wait till the team of the store contact you for collection           01:40 PM, 24th Jan                     haya                    Yes but I didn't know that as i need it before Tuesday           01:41 PM, 24th Jan                     haya                    Can u arrange a sooner collection           01:41 PM, 24th Jan                     haya                    I will pick it up from anywhere           01:41 PM, 24th Jan                     haya                    At least only the bed i need now           01:42 PM, 24th Jan                     haya                    I will pick up the rest later, wherever it's located i will pick up its ok           01:42 PM, 24th Jan                     haya                    I will take from any store           01:43 PM, 24th Jan                     haya                    ?           01:45 PM, 24th Jan          
            haya                    Hello?!           01:47 PM, 24th Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           01:47 PM, 24th Jan                     haya                    Please try your best its really important my baby reception is on Tuesday and i need it tomorrow ?           01:48 PM, 24th Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           01:49 PM, 24th Jan                   Yahya                   do you have any other query ???           01:49 PM, 24th Jan                     haya                    Ok but fast please           01:49 PM, 24th Jan                     haya                    Thank you           01:49 PM, 24th Jan                     haya                    No thanks           01:49 PM, 24th Jan                   Yahya                
    have a great day           01:51 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2015239