Subject: Ticket Assigned - Conversation with ahmed
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 09:25:47 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed ahmed                    Customer:  hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ahmed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6266172743 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:15 PM, 24th Jan                     ahmed                    ok           01:15 PM, 24th Jan                   Yahya                   Hi Ahmed, Thank you for contacting us.my name is Yahya, How may I help you?           01:16 PM, 24th Jan                     ahmed                    hi           01:16 PM, 24th Jan                     ahmed                    my order number is 6266172743           01:16 PM, 24th Jan                     ahmed                    can you help me           01:17 PM, 24th Jan                   Yahya                   How may I help you?           01:17 PM, 24th Jan                     ahmed                    it shows in the app that the order is ready for delivery           01:17 PM, 24th Jan                     ahmed                    it showed the delivery is today           01:18 PM, 24th Jan                     ahmed                    i havent received the order yet           01:18 PM, 24th Jan                     ahmed                    tracking number is Z2939667           01:18 PM, 24th Jan                   Yahya                   We would like to inform you that your order has been shipped and the courier team will contact you for collection soon Kindly give response to the courier team           01:18 PM, 24th Jan                     ahmed                    where? in which platform? i am waiting for their call since yesterday           01:19 PM, 24th Jan                     ahmed                    please kindly help me to receive the order           01:19 PM, 24th Jan                     ahmed                    since tomorrow i will be out of riyadh for 1 week           01:19 PM, 24th Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           01:20 PM, 24th Jan                     ahmed                    thanks           01:21 PM, 24th Jan                     ahmed                    my contact number is 0560375525           01:21 PM, 24th Jan                   Yahya                   560375525           01:21 PM, 24th Jan                     ahmed                    yes. that is correct           01:21 PM, 24th Jan                   Yahya                   we will do the needful           01:21 PM, 24th Jan                   Yahya                   do you have any other query ???           01:21 PM, 24th Jan                     ahmed                    thanks a lot           01:21 PM, 24th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:22 PM, 24th Jan                     ahmed                    also regarding SHUKRAN           01:22 PM, 24th Jan                     ahmed                    alright           01:22 PM, 24th Jan                     ahmed                    thanks again           01:22 PM, 24th Jan                   Yahya                   yes           01:22 PM, 24th Jan                   Yahya                   do you have any other query ???           01:22 PM, 24th Jan                     ahmed                    my shukran is bloced           01:22 PM, 24th Jan                     ahmed                    blocked           01:22 PM, 24th Jan                     ahmed                    i dont know what is the issue           01:22 PM, 24th Jan                   Yahya                   just a minute           01:23 PM, 24th Jan                   Yahya                   We have checked on your account details and see that your Shukran card is not linked. It is pending because the verification step was not completed.   Your Shukran card has been delinked and unblocked, Now we request you to link your Shukran account again to link your Shukran card, please follow the below steps:  1- Log in your account. 2- Go to My account > Shukran > Link your account here. 3- Follow the provided steps on the webpage  We are giving you 5 days from the order date to link your account. Once you link your account within the 5 days of purchase, your points will be automatically credited into your Shukran account. You can only earn the points on your last purchase.  If you face any issue while linking your Shukran account then please contact the Shukran support team on 800–SHUKRAN (800–7485726), or email at [email-masked] to update your card information (mobile or email), and then you will be able to receive the verification code to link your card successfully.           01:24 PM, 24th Jan                     ahmed                    thanks           01:25 PM, 24th Jan                     ahmed                    will do           01:25 PM, 24th Jan                   Yahya                   have a great day           01:25 PM, 24th Jan                     ahmed                    you too           01:25 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2015136