Subject: New Reply Received - late collection
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 08:57:34 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  The customer has responded to the ticket.  late collection  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><a rel="noreferrer"><span style="color:#1F497D">Dear Team
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<div class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="color:#1F497D">This collection was cancelled due to incomplete address , Kindly provide us with the full detailed address to proceed with a new collection
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<div class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="color:#2E74B5">Yours sincerely
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<div class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="color:#2E74B5">Youssef Amr Abdelaziz</span></span></div>
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<span style="mso-bookmark:_MailEndCompose"><span style="color:#2E74B5">Tel .</span></span><span style="mso-bookmark:_MailEndCompose"><span style="color:red"> 01224173312</span></span><span style="mso-bookmark:_MailEndCompose"><span style="color:#2E74B5"></span></span>
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<div>From: Hadeer Ahmed <br>
<b>Sent:</b> Sunday, January 24, 2021 9:55 AM<br>
<b>To:</b> Babyshop &lt;[email-masked]&gt;; Youssef Amr &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2004161] - late collection</div>
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<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer"><span style="text-decoration:none">@Youssef Amr</span></a></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Thanks ,</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Hadeer Ahmed</span></div>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>Customer Account Executive,
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:red'>Aramex International</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'> – Cairo, Egypt</span>
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Mob: 01223470899</span><span style='font-family:"Arial",sans-serif;color:black'></span>
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<b>From:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, January 23, 2021 3:39 PM<br>
<b>To:</b> Service Center - CAI Consumer CS &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Hadeer Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2004161] - late collection</div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement:Late Collection<br>
Order Date :Jan 7, 2021<br>
Order ID:2000798137<br>
Tracking ID:43831146601<br>
Contact no:+201029898091<br>
Assistance Required: Need Urgent Collection<br>
Issue Description: The return request was created on 1/11/21 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br>
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Regards,<br>
Yahya</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 22 Jan at 12:59 PM
<span class="separator">, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement:Late Collection<br>
Order Date :​Jan 7, 2021<br>
Order ID:2000798137<br>
Tracking ID:43831146601<br>
Contact no:+201029898091<br>
Assistance Required: Need Urgent Collection<br>
Issue Description: The return request was created on 1/11/21 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br>
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Regards,<br>
Yahya</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 20 Jan at 3:54 PM
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">لو سمحت طلب الاستراج</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">من يوم ١١/١</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">و لحد انهارده لسه محدش اخده</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">ده رقم الطلب 2000798137</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">الاسترجاع
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">مرحبا معك يحيى ...... يسعدني مساعدتك</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">يرجى منحنا بعض الوقت حتى نتمكن من  التحقق من ذلك</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">تمام</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">يرجى العلم انه سوف نقوم بالتواصل مع الفريق المختص لكي يقوم بالامر في اسرع وقت ممكن</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">هل لديك اي استفسار اخر يمكنني مساعدتك به؟</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:53 PM, 20th Jan</span></div>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">شكرا</span><span style="color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:53 PM, 20th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Yahya</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">طاب يومك</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:54 PM, 20th Jan</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F441137041532364&amp;data=04%7C01%7Chadeer%40aramex.com%7C05c036a345d94e09e07908d8bfa44d31%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637470059675489260%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=N0gGW6lo2rhwMgpPiyfX0Yq00dM8%2BMT8XWAlyJ%2FtOWw%3D&amp;reserved=0" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica Neue";color:#333333'></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">2004161:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2004161