Subject: Ticket Assigned - Conversation with hello
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jan 2021 15:48:49 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4530303877 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97470915279 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Yazid How may I help you? Agent:  Are you still with us ? Customer:  My concerned is having an issue about the high price of the product which is before i put it in my cart i ask to one of your customer service to confirm about the item if how much is it?because in your apps its shows that its only 20riyal each before its 85riyal but its already offer also its also shows there that of u buy 2 order 1 is free buy 2 get 1 but when i am able to receive my order the delivery guy charge me 280 which is expect its only 80riyal because i order 4 order  plus the 2 free Customer:  IMAGE Customer:  Those my orders Customer:  Before i order them i asked your customer service first and she confirm it to me that they are 20riyal each and if i buy 2 order i can get 1 free Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Yes sir Agent:  Thank you for your patience Customer:  Yes no problem sir Customer:  IMAGE Customer:  Can you check their price sir because they are only 20riyal its offer but why they charge me 280riyal for the 4 order Agent:  We apologise for the inconvenience you have faced Agent:  but as it seems that when you placed the order the discount of 20 QAR was not activated Agent:  as we can see that there was offer buy 2 and get 1 free Agent:  and the offer has been applied successfully Agent:  We advise you for the future reference not to hold the items for long time in the cart as the prices and the discounts might change and adding the items to the cart will not save the discount Agent:  Is there anything else I can help with ?? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Qatar Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:43 PM, 23rd Jan                     hello                    What i will do sir i still want those items           07:44 PM, 23rd Jan                     hello                    How i will get them           07:44 PM, 23rd Jan                     hello                    When i order them still its offer           07:44 PM, 23rd Jan                     hello                    They said that if i buy 2 i can get 1           07:44 PM, 23rd Jan                     hello                    But why seems like they also include the price for the free           07:45 PM, 23rd Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           07:45 PM, 23rd Jan                   Yahya                   kindly provide us screenshot after placing the order           07:47 PM, 23rd Jan                   Yahya                   Are you still with us???           07:48 PM, 23rd Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:48 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2013350