Subject: Ticket Assigned - Conversation with aditi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jan 2021 15:15:04 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aditi aditi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  aditi Bot:  Hi Aditi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8230512519 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please 
 enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096551377858            07:06 PM, 23rd Jan                   Yahya                   Hi Aditi, Thank you for contacting us.my name is Yahya, How may I help you?           07:07 PM, 23rd Jan                     aditi                    I placed 2 orders today, since my bill was 18 kd for order number 8230511519           07:07 PM, 23rd Jan                     aditi                    I opted for click and collect           07:08 PM, 23rd Jan                     aditi                    And my second order was over 20 kd, order number 8230595244, which is home delivery           07:09 PM, 23rd Jan                     aditi                    Can the 2 orders be combined and I get a home delivery           07:09 PM, 23rd Jan                     aditi                    Is it possible           07:09 PM, 23rd Jan                   Yahya                   Please accept our apologise for inconveni
 ence caused.           07:11 PM, 23rd Jan                     aditi                    Any response????           07:11 PM, 23rd Jan                   Yahya                   We would like to inform you that we can not change the way of delivery for any order after placing the order           07:12 PM, 23rd Jan                   Yahya                   Are you still with us???           07:14 PM, 23rd Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:14 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2013234