Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jan 2021 14:50:38 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0581207128 Bot:  Please wait while we transfer you to an agent Customer:  Ok Customer:  Helloo Customer:  Any one there?! Customer:  Can i return items in any store?.. if so refund available on same time? Agent:  Hi, Thank you for contacting us. am mohamed  How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  yes you can return to any near  store to you Customer:  Hi Customer:  What about refund? Agent:  you can ask for cash refund or to your bank account Customer:  Ok Customer:  Or can i exchange from the store Agent:  Could you please share your order number so that I can assist you further? Customer:  LM9623797424 Customer:  Hello Agent:  we are sorry but the splash product are non exchangeable product Agent:  you can just return the order Customer:  To the nearest shops right Agent:  yes Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9630153676 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:41 PM, 23rd Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           06:41 PM, 23rd Jan                     hi                    I have 3 pending delivery           06:41 PM, 23rd Jan                     hi                    9630153676           06:42 PM, 23rd Jan                   Yahya                   Could you please share your order id so that I can assist you further.           06:42 PM, 23rd Jan                     hi                    9629962931           06:42 PM, 23rd Jan                     hi                    9630306076           06:42 PM, 23rd Jan                     hi                    Helloo           06:43 PM, 23rd Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           06:44 PM, 23rd Jan                     hi                    Ok           06:44 PM, 23rd Jan                   Yahya                   Please accept our apologise for inconvenience caused.           06:45 PM, 23rd Jan                   Yahya                   We would like to inform you that  your orders has been shipped and they are on the way and the team of the store will contact you when the orders delivered to the store           06:46 PM, 23rd Jan                     hi                    When i can expect the delivery?           06:46 PM, 23rd Jan                   Yahya                   within 24hrs           06:47 PM, 23rd Jan                   Yahya                   if the order did not deliver to you on the mentioned time please contact us           06:48 PM, 23rd Jan                   Yahya                   do you have any other query could i assist you with???           06:48 PM, 23rd Jan                   Yahya                   Are you still with us???           06:48 PM, 23rd Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:50 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2013140