Subject: Ticket Assigned - Conversation with abdeljalil berdoudi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jan 2021 14:33:11 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdeljalil berdoudi abdeljalil berdoudi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  abdeljalil berdoudi Bot:  Hi Abdeljalil Berdoudi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504121424 Bot:  Please wait while we transfer you to an agent Agent:  Hi  Abdeljalil,  Thank you for contacting us. my name is Yahya, How may I help you? Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  Hey Yahaya Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Abdeljalil Berdoudi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi  Abdeljalil, Thank you for contacting us .my name is Yahya, How may I help you? Customer:  I would like to change a phliplop from 43 to 44 , Agent:  Could you please share your order id so that I can assist you further. Customer:  I recovered it yesterday Customer:  One second Customer:  order number 9625914903 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Ok Agent:  We would like to inform you that you can exchange or return the item to the nearest store of shoemart Customer:  What I have to bring with me to the store ? Agent:  order number and your ID Customer:  Thank u Agent:  HAVE A GREAT DAY Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Abdeljalil Berdoudi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  I bote a set of baby Customer:  3 pieces Customer:  order number 9626581342 Customer:  And when I bring it home I found only 2 Customer:  The scurt was not in the bag ! Customer:  What should I do ? Customer:  IMAGE Agent:  can you stay with me Customer:  Ok Agent:  Hi My Name is Osam. I will be happy to help you  Agent:  May I request you to stay on-hold while checking you order details Customer:  Ok Agent:  Please know that as per the data shown to us , the order has been collected by you completely, however if you still sure that you have a missing item Agent:  we can raise a return request for you Agent:  or you can return the order to the store Agent:  Are you still connected with us? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  Still waiting..!! Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Abdeljalil Berdoudi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Abdeljalil, Thank you for contacting us. My name is Nikhil. How may I help you? Customer:  I bot a set of baby cloths ..it should be 3 pieces .., when I got home and open it it was only 2 .. the scurt was missing Customer:  order number 9626581342 Agent:  We apologize for the inconvenience. Agent:  We would request you to please share with us the image of the incomplete set that you have received. Customer:  Ok Customer:  IMAGE Agent:  Thank you for sharing the requested image with us. Customer:  What should I do?!! Agent:  We are sorry to inform you that we will not be able to ship the missing item from our end. However, if you wish we will accpt a return for this and will process the refund. Customer:  Why? Customer:  At least explain !! Agent:  As per the system, we have ship the order completely and hence, we will not be able to ship the missing item again. We understand that the set was incomplete, and hence we will accept a return and process the refund. Agent:  In case you don't wish to return the incomplete set, then we can offer you a voucher of AED 25.00, as a compensation for the missing item. Agent:  We would request you to please confirm to us, how you wish us to proceed with your concern. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Abdeljalil Berdoudi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:28 PM, 23rd Jan                   Yahya                   Hi Abdeljalil, Thank you for contacting us.my name is Yahya, How may I help you?           06:29 PM, 23rd Jan                     abdeljalil berdoudi                    I just opened a Shukran account .. but already bot different staff before , how can I put them in my shukran account ?           06:29 PM, 23rd Jan                   Yahya                   kindly contact the shukran team to assist you in your case           06:30 PM, 23rd Jan                     abdeljalil berdoudi                    How can I contact them ?           06:30 PM, 23rd Jan                     abdeljalil berdoudi                    From shkran account it takes me to this chat !!           06:31 PM, 23rd Jan                   Yahya                   [email-masked]           06:31 PM, 23rd Jan                     abdeljalil berdoudi                    Thank u           06:31 PM, 23rd Jan                   Yahya                   have a great day           06:32 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2013072