Subject: Ticket Assigned - Conversation with mahmoud
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jan 2021 11:46:39 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mahmoud mahmoud                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mahmoud Bot:  Hi Mahmoud ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504015427            03:39 PM, 23rd Jan                   Yahya                   Hi Mahmoud, Thank you for contacting us.my name is Yahya, How may I help you?           03:40 PM, 23rd Jan                     mahmoud                    Hi yahya           03:40 PM, 23rd Jan                     mahmoud                    Actually i made a return and refund request.. but the one who supposed to collect the item called me one time and asked me to leave it outside the flat door if i’m busy, which is not convenient at all           03:42 PM, 23rd Jan                     mahmoud                    So please I want someone to call me and arrange the collection time to start processing this refund request           03:43 PM, 23rd Jan                   Yahya                   Please accept our apologise for inconvenience caused.           03:43 PM, 23rd Jan                   Yahya                   Could you please share your order id so that I can assist you further.           03:43 PM, 23rd Jan                   Yahya                   Are you still with us???           03:45 PM, 23rd Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:46 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2012387