Subject: Ticket Assigned - Conversation with suresh kumar
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jan 2021 11:39:20 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  suresh kumar suresh kumar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  suresh kumar Bot:  Hi Suresh Kumar ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment metho
 d.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  096566612350            03:28 PM, 23rd Jan                   Yahya                   Hi Suresh, Thank you for contacting us.my name is Yahya, How may I help you?           03:29 PM, 23rd Jan                     suresh kumar                    Hi           03:29 PM, 23rd Jan                     suresh kumar                    I 
 had an order last week and one of my item was out of stock after order placed           03:30 PM, 23rd Jan                     suresh kumar                    and i didnt get the cash of that item           03:30 PM, 23rd Jan                     suresh kumar                    and it is credited in my account           03:30 PM, 23rd Jan                   Yahya                   Could you please share your order id so that I can assist you further.           03:30 PM, 23rd Jan                     suresh kumar                    sure           03:31 PM, 23rd Jan                     suresh kumar                    8227839316           03:31 PM, 23rd Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           03:31 PM, 23rd Jan                     suresh kumar                    ok           03:32 PM, 23rd Jan                   Yahya                   We would like to inform you that the refund has been return to my
  credit kindly check your account ofmy credit           03:34 PM, 23rd Jan                     suresh kumar                    ok shall i get this amount as refund in my bank account           03:35 PM, 23rd Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           03:36 PM, 23rd Jan                     suresh kumar                    and for your information , i used this credit to another order but the payment time  i am not getting this credit amount           03:36 PM, 23rd Jan                     suresh kumar                    ok           03:36 PM, 23rd Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           03:38 PM, 23rd Jan                   Yahya                   do you have any other query ???           03:38 PM, 23rd Jan                     suresh kumar           
          no, thank you!           03:38 PM, 23rd Jan                   Yahya                   have a great day           03:38 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2012363