Subject: Ticket Assigned - Conversation with saddam
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jan 2021 09:56:07 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saddam saddam                    Bot:  Hi again! Bot:  Please enter your name Customer:  saddam Bot:  Hi Saddam ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card is
 suer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:47 PM, 23rd Jan                     saddam                    I returned order # 6263066852 few days ago whats my refund status please??           01:47 PM, 23rd Jan                   Yahya                   Hi Saddam, Thank you for contacting us.my name is Yahya, How may I help you?           01:47 PM, 23rd Jan    
                  saddam                    Hello yahya           01:48 PM, 23rd Jan                     saddam                    I returned order # 6263066852 few days ago whats my refund status please??           01:48 PM, 23rd Jan                     saddam                    please let me know           01:48 PM, 23rd Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           01:49 PM, 23rd Jan                     saddam                    sure           01:49 PM, 23rd Jan                     saddam                    ?           01:50 PM, 23rd Jan                   Yahya                   we will back to within 24 -48hrs through your email           01:50 PM, 23rd Jan                   Yahya                   do you have any other query ???           01:50 PM, 23rd Jan                     saddam                    yes someone will contact me through email??           01:51 PM
 , 23rd Jan                   Yahya                   yes           01:52 PM, 23rd Jan                     saddam                    and what will say on email?           01:52 PM, 23rd Jan                     saddam                    I am waiting for my refund amount           01:52 PM, 23rd Jan                   Yahya                   they will contact with the concern team regarding your refund then they will back to you           01:54 PM, 23rd Jan                   Yahya                   Are you still with us???           01:55 PM, 23rd Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:55 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2011947