Subject: Ticket Assigned - Conversation with my return was never picked up
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jan 2021 09:53:25 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with my return was never picked up my return was never picked up                    Bot:  Hi again! Bot:  Please enter your name Customer:  my return was never picked up Bot:  Hi My Return Was Never Picked Up ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502831662 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi My Return Was Never Picked Up ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:48 PM, 23rd Jan                     my return was never picked up                    i already filed my return 3 weeks ago but no one picks it up yet           01:49 PM, 23rd Jan                     my return was never picked up                    same before more than a month before someone picked up my return           01:49 PM, 23rd Jan                     my return was never picked up                    whats taking you so long to upsate ur system           01:50 PM, 23rd Jan                     my return was never picked up                    this always happens to me.pls kindly help           01:50 PM, 23rd Jan                     my return was never picked up                    me on this matter.thank you           01:51 PM, 23rd Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           01:51 PM, 23rd Jan                   Yahya                   Please accept our apologise for inconvenience caused.           01:51 PM, 23rd Jan                   Yahya                   Could you please share your order id so that I can assist you further.           01:51 PM, 23rd Jan                   Yahya                   Are you still with us???           01:53 PM, 23rd Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:53 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2011941