Subject: Ticket Assigned - Conversation with i have a complaint about an order that has two items missing
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jan 2021 09:52:45 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with i have a complaint about an order that has two items missing i have a complaint about an order that has two items missing                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  i have a complaint about an order that has two items missing Bot:  Hi I Have A Complaint About An Order That Has Two Items Missing ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6251815328 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966537955274 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Manish, How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  I ordered two sets of ‘Junior Solid T-shirt and Plush Detail Dungarees Sets. Shipment received a short while ago. It contains only T-shirts. Dungarees ar missng. Agent:  please allow us few mins so that we can check the details for you. Agent:  thank you for your patience. Agent:  we request you to please share the images of the item you had received. Customer:  IMAGE Agent:  thank you for shriang the images. Agent:  We apologise for the inconvenience caused to you. Agent:  please note that we can arrange a return and a refund for the above items Customer:  I will appreciate that. Agent:  Please confirm if you want to return both the quantity. Customer:  Yes. Agent:  thank you for your patience. Agent:  Please note that we have raise a return request upon your request. Agent:  your return tracking id  - SD000734188 Agent:  You can track it here https://tracking.shipadelivery.com/?bc=SD000734188 Customer:  OK. What I am supposed to do now? Agent:  Please note that below are the return  process. Agent:  Here's how long it will take:  1. 3 - 5 business days to receive your returned items. 2. 2 business days to perform a quality check and issue a refund. 3. Your bank or card issuer may take an additional 2-15 business days to process the transaction. Customer:  I can understand that. Shall  terminate the chat now? Agent:  Please don't worry Agent:  we will close the chat from our end. Agent:  pelase let us know if you have any other query. Customer:  Thank you. I have no other question. Agent:  It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi I Have A Complaint About An Order That Has Two Items Missing ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:50 PM, 23rd Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           01:51 PM, 23rd Jan                   Yahya                   Are you still with us???           01:52 PM, 23rd Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:52 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2011938