Subject: Ticket Assigned - Conversation with subhan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 12:15:48 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with subhan subhan                    Customer:  before i order that time courier guy bring swipe machine Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Subhan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6264578144 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:55 PM, 22nd Jan                     subhan 
                    hi           03:55 PM, 22nd Jan                     subhan                    this is my order no 6264578144           03:55 PM, 22nd Jan                   Yahya                   Hi Subhan, Thank you for contacting us.my name is Yahya, How may I help you?           03:56 PM, 22nd Jan                     subhan                    hi           03:56 PM, 22nd Jan                     subhan                    this is my order no 6264578144           03:56 PM, 22nd Jan                     subhan                    16 January i place an order           03:56 PM, 22nd Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           03:56 PM, 22nd Jan                   Yahya                   Please accept our apologise for inconvenience caused.           03:57 PM, 22nd Jan                     subhan                    just one day yours one of courier guy came and he didn't bring swipe machine and next da
 y just one courier guy call me i told him to bring swipe machine           03:57 PM, 22nd Jan                     subhan                    after that no call no message           03:58 PM, 22nd Jan                     subhan                    kindly try to deliver today           03:58 PM, 22nd Jan                   Yahya                   We would like to inform you that after verifying the matter, it became clear to us that the shipping team tried to reach you to deliver the order, but did not find any response, and the shipping team tried to repeat the process again and did not succeed either.and they contacted you through your on:  +966570547388           03:59 PM, 22nd Jan                     subhan                    no           03:59 PM, 22nd Jan                     subhan                    i have full record just one day one courier guy came here and i went to take my order he didn't bring swipe machine he told me that his swipe machine not working and he also told me to
 morrow some one else will come and give you urs order i said k           04:00 PM, 22nd Jan                   Yahya                   We would like to inform you that we will contact the concern team to deliver the order again kindly give a response to the team           04:01 PM, 22nd Jan                   Yahya                   do you have any other query could  i help you with???           04:01 PM, 22nd Jan                     subhan                    next day one courier guy call me i told him yesterday courier guy didn't bring swipe machine so kindly u bring plz he told me i dont have also tomorrow some one will come and give urs order           04:01 PM, 22nd Jan                   Yahya                   We would like to inform you that we will contact the concern team to deliver the order again kindly give a response to the team           04:02 PM, 22nd Jan                     subhan                    inshallah i will           04:02 PM, 22nd Jan                     subha
 n                    but kindly send someone who have swipe machine           04:03 PM, 22nd Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:03 PM, 22nd Jan                     subhan                    once again i m telling           04:03 PM, 22nd Jan                     subhan                    say them to bring swipe machine           04:03 PM, 22nd Jan                     subhan                    now when i will receive my order?           04:03 PM, 22nd Jan                   Yahya                   We would like to inform you that There is no swipe machine with the team on cash mode           04:03 PM, 22nd Jan                     subhan                    last time i ordered from max           04:04 PM, 22nd Jan                     subhan                    check my order history           04:04 PM, 22nd Jan                     subhan                    that courier guy bring
  swipe machine           04:04 PM, 22nd Jan                     subhan                    can i pick my order my self from max ?           04:05 PM, 22nd Jan                   Yahya                   We would like to inform you that we are really sorry There is no swipe machine with the team on cash mode           04:05 PM, 22nd Jan                     subhan                    they why courier guy told me i have that but not working now adays           04:06 PM, 22nd Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           04:06 PM, 22nd Jan                     subhan                    can i pick my order today myself?           04:07 PM, 22nd Jan                     subhan                    ?           04:08 PM, 22nd Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           
 04:08 PM, 22nd Jan                     subhan                    k but plz make it fast as soon as possible           04:09 PM, 22nd Jan                     subhan                    plz make it fast as soon as possible           04:10 PM, 22nd Jan                     subhan                    i will wait for your response           04:11 PM, 22nd Jan                   Yahya                   sure           04:15 PM, 22nd Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:15 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2009912