Subject: Ticket Assigned - Conversation with Orange Calculator
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 11:31:14 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Orange Calculator Orange Calculator                    I am sorry I haven’t received any notification           03:10 PM, 22nd Jan                     Orange Calculator                    Excuse me           03:10 PM, 22nd Jan                     Orange Calculator                    I’ve asked to return an item from my latest order and received a confirmation offer as following “Return for Double Layer Textured Sweater ...   of order 2000796257 is confirmed. Our courier partner will get in touch with you to arrange a pickup.”  But whenever the courier came for pick up, he claimed of not having the acknowledgment receipt that should be handed to me. Accordingly, i refused to give him the item requested to be returned.  Please i need your support           03:11 PM, 22nd Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           03:12 PM, 22nd Jan                     Orange Calculator                    Hello yahya           03:13 PM, 22nd Jan                     Orange Calculator                    I am in Egypt           03:13 PM, 22nd Jan                     Orange Calculator                    I’ve asked to return an item from my latest order and received a confirmation on my request as following “Return for Double Layer Textured Sweater ...   of order 2000796257 is confirmed. Our courier partner will get in touch with you to arrange a pickup.”  But whenever the courier came for pick up, he claimed of not having the acknowledgment receipt that should be handed to me. Accordingly, i refused to give him the item requested to be returned.  Please i need your support           03:13 PM, 22nd Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           03:16 PM, 22nd Jan                   Yahya                   Please accept our apologise for inconvenience caused.           03:17 PM, 22nd Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           03:17 PM, 22nd Jan                     Orange Calculator                    Can i go the the store (branch) and exchange it with any other item?           03:18 PM, 22nd Jan                   Yahya                   We would like to inform you that there is no exchange avaialble nowadays but you can return the items           03:22 PM, 22nd Jan                     Orange Calculator                    Ok i can return it and get my money back?           03:25 PM, 22nd Jan                   Yahya                   yes you can do that within 14 days from the date of delivery           03:27 PM, 22nd Jan                   Yahya                   do you have any other query ???           03:27 PM, 22nd Jan                     Orange Calculator                    No thank u           03:29 PM, 22nd Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:31 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2009796