Subject: Ticket Assigned - Conversation with zafran
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 11:29:07 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zafran zafran                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zafran Bot:  Hi Zafran ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6266192521 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555036977            03:11 PM, 22nd Jan               
     Yahya                   Hi Zafran, Thank you for contacting us.my name is Yahya, How may I help you?           03:13 PM, 22nd Jan                     zafran                    Hi Yahya           03:13 PM, 22nd Jan                     zafran                    I made an online order yesterday and set it to be delivered to my home address           03:13 PM, 22nd Jan                     zafran                    But now i would be visiting to one of the centerpoint branch in Riyadh Mall now           03:13 PM, 22nd Jan                     zafran                    To purchase few more items           03:14 PM, 22nd Jan                     zafran                    Will i be abled to collect the items i ordered via the app           03:14 PM, 22nd Jan                   Yahya                   Could you please share your order id so that I can assist you further.           03:17 PM, 22nd Jan                     zafran                    6266192521           03:18 PM, 22nd Jan       
             Yahya                   May I request you to please stay on-hold while I retrieve the information.           03:20 PM, 22nd Jan                     zafran                    Sure take your time           03:20 PM, 22nd Jan                   Yahya                   We would like to inform you that as we can see that your order has been placed on 21.01.2021 so it will take 2 more days to be deliver to the store           03:21 PM, 22nd Jan                     zafran                    Oh so that i will not be able to get them today if i visit any store           03:22 PM, 22nd Jan                   Yahya                   Please accept our apologise for inconvenience caused.           03:26 PM, 22nd Jan                   Yahya                   do you have any other query ???           03:26 PM, 22nd Jan                     zafran                    No thats okie           03:26 PM, 22nd Jan                     zafran                    Thanks           03:26 PM, 22nd Jan 
                     zafran                    Have a nice day ?           03:27 PM, 22nd Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:28 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2009792