Subject: Ticket Assigned - Conversation with hello
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 11:28:16 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263501446 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966508741389            03:06 PM, 22nd Jan            
          hello                    Ok           03:06 PM, 22nd Jan                   Yahya                   Hi, Thank you for contacting us. my name is Yahya, How may I help you?           03:06 PM, 22nd Jan                     hello                    Hello?           03:07 PM, 22nd Jan                     hello                    I havent received my order yet           03:07 PM, 22nd Jan                   Yahya                   Please accept our apologise for inconvenience caused.           03:07 PM, 22nd Jan                   Yahya                   Could you please share your order id so that I can assist you further.           03:07 PM, 22nd Jan                     hello                    6263501446           03:07 PM, 22nd Jan                     hello                    Its more than 2 weeks           03:07 PM, 22nd Jan                     hello                    Sorry 12 jan 2020  i ordered           03:08 PM, 22nd Jan                   Yahya                   May I requ
 est you to please stay on-hold while I retrieve the information.           03:09 PM, 22nd Jan                     hello                    Ok           03:10 PM, 22nd Jan                   Yahya                   Please accept our apologise for inconvenience caused.           03:10 PM, 22nd Jan                   Yahya                   Your Order ID 6263501446 is now ready for collection.  Please ensure that you have an ID card or passport during the pick-up process.           03:10 PM, 22nd Jan                     hello                    Hmm ok           03:10 PM, 22nd Jan                     hello                    So is it ready           03:11 PM, 22nd Jan                     hello                    Then please send an confirmation sms so that i can show in counter           03:11 PM, 22nd Jan                     hello                    On counter *           03:11 PM, 22nd Jan                     hello                    For collection           03:12 PM, 22nd Jan          
          Yahya                   We would like to inform you that kindly   visit the store and collect your order           03:15 PM, 22nd Jan                     hello                    Ok but please send me a confirmation sms           03:16 PM, 22nd Jan                     hello                    So i can show at the counter           03:16 PM, 22nd Jan                     hello                    I need to show a message of confirmation to collect my order           03:17 PM, 22nd Jan                     hello                    U there?           03:18 PM, 22nd Jan                     hello                    Its still showing processing?           03:18 PM, 22nd Jan                     hello                             03:20 PM, 22nd Jan                     hello                    U there ?????           03:21 PM, 22nd Jan                     hello                    /startOver           03:21 PM, 22nd Jan                     hello                    Hello           03:21 P
 M, 22nd Jan                   Yahya                   Please accept our apologise for inconvenience caused and late response .           03:25 PM, 22nd Jan                   Yahya                   We would like to inform you that you can show the current chat to the team of the store and they will do the needful#           03:26 PM, 22nd Jan                   Yahya                   Are you still with us???           03:27 PM, 22nd Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:28 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2009788