Subject: Ticket Assigned - Conversation with kahina
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 11:24:45 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kahina kahina                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Kahina ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4529718343 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:05 PM, 22nd Jan                   Yahya                   Hi Kahina, Thank you for con
 tacting us. How may I help you?           03:06 PM, 22nd Jan                     kahina                    Hello i was waiting to get my order yesterday since they said on the site that delivery take 2 days           03:07 PM, 22nd Jan                   Yahya                   Please accept our apologise for inconvenience caused.           03:07 PM, 22nd Jan                   Yahya                   Could you please share your order id so that I can assist you further.           03:07 PM, 22nd Jan                     kahina                    The delivery man contacted me yesterd on whatssupay           03:07 PM, 22nd Jan                     kahina                    But  seen the message 2 hours later and i ve sent my location to him           03:08 PM, 22nd Jan                     kahina                    But he is not answering  since yeterday           03:08 PM, 22nd Jan                     kahina                    I tried to call him today  but he is not answering my calls no
 r my messages on whatssup           03:09 PM, 22nd Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           03:11 PM, 22nd Jan                     kahina                    My order number is 4529718343           03:11 PM, 22nd Jan                     kahina                    Yes           03:11 PM, 22nd Jan                   Yahya                   We would like to inform you that after verifying the matter, it became clear to us that the shipping team tried to reach you to deliver the order, but did not find any response, and we will contact the shipping team to try again. Please respond to the shipping team           03:14 PM, 22nd Jan                     kahina                    Tes i respond to him w hours later cause i didnt see his whatsup messages           03:15 PM, 22nd Jan                     kahina                    Plus hi didnt call me is that normal?           03:16 PM, 22nd Jan              
        kahina                    He sent me the whatsup message at 4 pm i replied with my location at 5:45 pm and then tried to call him several times           03:17 PM, 22nd Jan                     kahina                    Is it normal he didint reply or explain that he's gone           03:18 PM, 22nd Jan                     kahina                    ?           03:18 PM, 22nd Jan                     kahina                    Yes sure i will respond to the shipping team if they call!           03:19 PM, 22nd Jan                   Yahya                   we will contact the shipping team to try again. Please respond to the shipping team           03:19 PM, 22nd Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           03:19 PM, 22nd Jan                     kahina                    Ok thnak you i hope you will delivered today           03:20 PM, 22nd Jan                   Yahya   
                 we will do the needful soon           03:24 PM, 22nd Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:24 PM, 22nd Jan                     kahina                    Ok thanks           03:24 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2009783