Subject: Ticket Assigned - Conversation with hello
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 11:12:11 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:05 PM, 22nd Jan                     hello                    I made a return request on 15th Jan but not received my refund till now           03:06 PM, 22nd Jan                   Yahya                   Hi, Thank you for contacting us. How may I help you?           03:06 PM, 22nd Jan                     hello                    Hello sir I made a return request on 15th Jan but not received my refund till now           03:07 PM, 22nd Jan                   Yahya                   Could you please share your order id so that I can assist you further.           03:07 PM, 22nd Jan                     hello                    9628222593           03:07 PM, 22nd Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           03:07 PM, 22nd Jan                     hello                    Ok           03:07 PM, 22nd Jan                   Yahya                   as we can see that your items has been deliver to us yesterday the it needs 2 more days for the quality check up           03:09 PM, 22nd Jan                   Yahya                   Are you still with us???           03:11 PM, 22nd Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:11 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2009753