Subject: Ticket Assigned - Conversation with anam
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 15:22:36 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anam anam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  anam Bot:  Hi Anam ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559222001            07:05 PM, 21st Jan                   Yahya                   Hi Anam, Thank you for contacting us. How may I help you?           07:05 PM, 21st Jan                     anam                    U have return some dresses n still waiting for mu refund           07:06 PM, 21st Jan                     anam                    Or credit amount           07:06 PM, 21st Jan                     anam                    I**           07:06 PM, 21st Jan                   Yahya                   Could you please share your order id so that I can assist you further.           07:07 PM, 21st Jan                   Yahya                   Are you still with us???           07:08 PM, 21st Jan                     anam                    9628895481           07:08 PM, 21st Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           07:08 PM, 21st Jan                     anam                    9628891397           07:09 PM, 21st Jan                     anam                    Okay           07:09 PM, 21st Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           07:10 PM, 21st Jan                     anam                    2 different orders n i returned from           07:12 PM, 21st Jan                     anam                    Both of them           07:12 PM, 21st Jan                     anam                    Can you help me ?           07:14 PM, 21st Jan                   Yahya                   We would like to inform you that as we can see that the items still with the courier team and it will take 2 days for delivery and 2 days for check up then the team will return the amount to you           07:15 PM, 21st Jan                     anam                    Okay           07:15 PM, 21st Jan                     anam                    But its been 2 days he picked it from me           07:16 PM, 21st Jan                     anam                    Why would they take 2 more days ?           07:16 PM, 21st Jan                     anam                    What for?           07:16 PM, 21st Jan                   Yahya                   We would like to inform you that the refund process it will take from 7-15 days           07:16 PM, 21st Jan                     anam                    What           07:17 PM, 21st Jan                     anam                    Whyy           07:17 PM, 21st Jan                     anam                    Im travelling           07:17 PM, 21st Jan                     anam                    I need the amount back so i can order again           07:17 PM, 21st Jan                     anam                    Before 27th           07:18 PM, 21st Jan                     anam                    Why would u take so many days           07:18 PM, 21st Jan                   Yahya                   We would like to inform you that the normal duration for refund is 7- days           07:18 PM, 21st Jan                     anam                    Now you are saying 7 days           07:19 PM, 21st Jan                     anam                    What is it           07:19 PM, 21st Jan                     anam                    15 days or 7           07:19 PM, 21st Jan                   Yahya                   sorry           07:20 PM, 21st Jan                   Yahya                   We would like to inform you that the normal duration for refund is 7- 15days           07:20 PM, 21st Jan                     anam                    Disappointing           07:20 PM, 21st Jan                     anam                    Youguys  aramex tellT           07:20 PM, 21st Jan                     anam                    Them           07:20 PM, 21st Jan                   Yahya                   Please accept our apologise for inconvenience caused.           07:21 PM, 21st Jan                   Yahya                   do you have any other query  could i assist you with???           07:21 PM, 21st Jan                   Yahya                   Are you still with us???           07:22 PM, 21st Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:22 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2008146