Subject: Ticket Assigned - Conversation with srinivas
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 15:13:15 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with srinivas srinivas                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  srinivas Bot:  Hi Srinivas ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551456862            07:06 PM, 21st Jan                   Yahya                   Hi Srinivas, Thank you for contacting us.my name is Yahya, How may I help you?           07:06 PM, 21st Jan                     srinivas                    I would like to return 9629849914           07:07 PM, 21st Jan                     srinivas                    Can u place a request           07:07 PM, 21st Jan                     srinivas                    For returning the above order number           07:07 PM, 21st Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           07:07 PM, 21st Jan                     srinivas                    Ok           07:07 PM, 21st Jan                   Yahya                   kindly provide us hte full name of the item which you want to return           07:08 PM, 21st Jan                     srinivas                    Both the items in that order I want to return           07:08 PM, 21st Jan                     srinivas                    Two shorts           07:09 PM, 21st Jan                   Yahya                   We would like to inform you that we have created return reqest for the oeder           07:10 PM, 21st Jan                     srinivas                    OK           07:10 PM, 21st Jan                   Yahya                   do you have any other query  could i assist you with???           07:10 PM, 21st Jan                     srinivas                    Nothing much           07:10 PM, 21st Jan                     srinivas                    But           07:11 PM, 21st Jan                     srinivas                    Where will I get my refund           07:11 PM, 21st Jan                     srinivas                    Directly to card           07:11 PM, 21st Jan                     srinivas                    ?           07:11 PM, 21st Jan                   Yahya                   to your bank account           07:12 PM, 21st Jan                     srinivas                    Ok thanks for the help           07:12 PM, 21st Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:12 PM, 21st Jan                     srinivas                    Same to you           07:13 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2008112