Subject: Ticket Assigned - Conversation with sulaima
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 15:05:41 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sulaima sulaima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sulaima Bot:  Hi Sulaima ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9629799686 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508895152 Bot:  Please wait while we tra
 nsfer you to an agent Agent:  Hi Sulaima, Thank you for contacting us.my name is Yahya, How may I help you? Customer:  Hi yahya Customer:  Plz i wana know if my order is shipped or not yet Agent:  Could you please share your order id so that I can assist you further. Customer:  9629799686 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Sure Agent:  We would like to inform you that as we can see that your order hads been shippd and its on the way Customer:  Ok thank u Customer:  So i can collect it from the shop today Agent:  within 24hrs Customer:  I need them by today. Or max tommorrow morning Customer:  Otherwise i need to cancel the order plz Customer:  And i know that tomorrow is non working day Customer:  So it will be till saturday or sunday Customer:  So please i need to know now if i will get them by tonight Customer:  So i know if i keep it or cancel it plz Agent:  We would like to inform you that we will contact the concern tea
 m to do the needful as soon as possible Customer:  I need to know yahya plz Customer:  If u can contact the driver or who is shipping them and let me know Customer:  As i have been following it up since morning and no one is giving me a valid answer Customer:  Its either yes u will recieve it tonight Customer:  Or no Customer:  That simple Agent:  please give me some time will escalate your concern to the relevant team and will get back to you on email Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  ??? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sulaima ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to conti
 nue Customer:  9629799686 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:57 PM, 21st Jan                   Yahya                   Hi Sulaima, Thank you for contacting us.my name is Yahya, How may I help you?           06:59 PM, 21st Jan                     sulaima                    Hello yahya           07:00 PM, 21st Jan                     sulaima                    I was talking to u a while ago           07:00 PM, 21st Jan                     sulaima                    Regarding order           07:00 PM, 21st Jan                     sulaima                    9629799686           07:00 PM, 21st Jan                     sulaima 
                    I didnt get an answer yet           07:00 PM, 21st Jan                   Yahya                   We would like to inform you that the delivery time is 2-3days  so the team of the store will contact you while the order delivered to them           07:02 PM, 21st Jan                   Yahya                   do you have any other query could i assist you with ???           07:03 PM, 21st Jan                   Yahya                   Are you still with us???           07:04 PM, 21st Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:05 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2008088