Subject: Ticket Assigned - Conversation with hello
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 14:56:20 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Customer:  Ok Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6265902403 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:45 PM, 21st Jan                     hello                    I places order yesterday same time and it’s been 24 hours but I didn’t get any email or messages about my order           06:46 PM, 21st Jan                     hello                    Usually when i order i het email that order has been placed           06:46 PM, 21st Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           06:48 PM, 21st Jan                   Yahya                   Please accept our apologise for inconvenience caused.           06:48 PM, 21st Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           06:48 PM, 21st Jan                     hello                    Ok           06:48 PM, 21st Jan                     hello                    Thanks           06:48 PM, 21st Jan                   Yahya                   We would like to inform you that your order is ready for collection you can visit the store to collect your order           06:50 PM, 21st Jan                     hello                    Can you send me messages they aak for the message           06:51 PM, 21st Jan                     hello                    Or any details           06:51 PM, 21st Jan                     hello                    Well why I didn’t get any message or email this time?           06:51 PM, 21st Jan                   Yahya                   kindly show the current chat to the team of the store then they will do the needful           06:52 PM, 21st Jan                     hello                    But this chat will be gone if close the app and out of internet           06:53 PM, 21st Jan                   Yahya                   you can take screenshot for the chat           06:54 PM, 21st Jan                   Yahya                   Are you still with us???           06:55 PM, 21st Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:56 PM, 21st Jan                     hello                    Yes           06:56 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2008057