Subject: Ticket Assigned - Conversation with sulaima
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 14:54:17 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sulaima sulaima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sulaima Bot:  Hi Sulaima ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9629799686 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508895152            06:38 PM, 21st Jan 
                   Yahya                   Hi Sulaima, Thank you for contacting us.my name is Yahya, How may I help you?           06:39 PM, 21st Jan                     sulaima                    Hi yahya           06:39 PM, 21st Jan                     sulaima                    Plz i wana know if my order is shipped or not yet           06:39 PM, 21st Jan                   Yahya                   Could you please share your order id so that I can assist you further.           06:40 PM, 21st Jan                     sulaima                    9629799686           06:40 PM, 21st Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           06:42 PM, 21st Jan                     sulaima                    Sure           06:42 PM, 21st Jan                   Yahya                   We would like to inform you that as we can see that your order hads been shippd and its on the way           06:43 PM, 21st Jan            
          sulaima                    Ok thank u           06:43 PM, 21st Jan                     sulaima                    So i can collect it from the shop today           06:44 PM, 21st Jan                   Yahya                   within 24hrs           06:45 PM, 21st Jan                     sulaima                    I need them by today. Or max tommorrow morning           06:45 PM, 21st Jan                     sulaima                    Otherwise i need to cancel the order plz           06:46 PM, 21st Jan                     sulaima                    And i know that tomorrow is non working day           06:46 PM, 21st Jan                     sulaima                    So it will be till saturday or sunday           06:46 PM, 21st Jan                     sulaima                    So please i need to know now if i will get them by tonight           06:46 PM, 21st Jan                     sulaima                    So i know if i keep it or cancel it plz           06:46 PM, 21st 
 Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           06:48 PM, 21st Jan                     sulaima                    I need to know yahya plz           06:49 PM, 21st Jan                     sulaima                    If u can contact the driver or who is shipping them and let me know           06:50 PM, 21st Jan                     sulaima                    As i have been following it up since morning and no one is giving me a valid answer           06:50 PM, 21st Jan                     sulaima                    Its either yes u will recieve it tonight           06:51 PM, 21st Jan                     sulaima                    Or no           06:51 PM, 21st Jan                     sulaima                    That simple           06:51 PM, 21st Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will ge
 t back to you on email           06:53 PM, 21st Jan                   Yahya                   Are you still with us???           06:53 PM, 21st Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:53 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2008050