Subject: Ticket Assigned - Conversation with sundas
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 13:40:23 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sundas sundas                    Bot:  Hi again! Bot:  Please enter your name Customer:  sundas Bot:  Hi Sundas ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263234647 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  557095839 Bot:  Please wait while we transfer you to an agent
  Agent:  Hi Sundas, Thank you for contacting us. My name is Yazid How may I help you? Agent:  Are you still with us ? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sundas ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263234647 Bot:   Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may t
 ake longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:33 PM, 21st Jan                     sundas                    I have placed an order and its been ten days already           05:34 PM, 21st Jan                     sundas                    Still there is no progress in order status           05:34 PM, 21st Jan                     sundas                    Order no is 6263234647           05:34 PM, 21st Jan                   Yahya                   Hi Sundas, Thank you for contacting us.my name is Yahya, How may I help you?           05:34 PM, 21st Jan                     sundas                    Hi           05:35 PM, 21st Jan                     sundas                    I have placed an order and its been ten days already           05:35 PM, 21st Jan                     sundas                    Still there is no progress in order status           05:35 PM, 21st Jan    
                  sundas                    6263234647           05:36 PM, 21st Jan                   Yahya                   Could you please share your order id so that I can assist you further.           05:36 PM, 21st Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           05:36 PM, 21st Jan                     sundas                    Ok           05:37 PM, 21st Jan                   Yahya                   We would like to inform you that as we can see that your order your order is ready to collect you can visit the store to collect your order           05:37 PM, 21st Jan                   Yahya                   do you have any other query  could i assist you with???           05:38 PM, 21st Jan                     sundas                    But i didnt recieve any msg on my phone           05:38 PM, 21st Jan                   Yahya                   kindly you can show the current chat to the team of t
 he store and the wwill do the needful           05:39 PM, 21st Jan                     sundas                    Ok thnx           05:39 PM, 21st Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:40 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2007760