Subject: Ticket Assigned - Conversation with hello
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 13:32:20 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6264691998 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505481449 Bot:  Please wait while we transfer you to an agent Agent:  Hi , Thank you for contacting us. This's Mohamed How may I help you? Customer:  My order was supposed to be delivered yesterday but the guy came and left and then said customer rejected order Customer:  Are you going to deliver my order again with someone else? Agent:  Could you please share your order number so that I can assist you further? Customer:  6264691998 Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  Ok Agent:  is this you phone number +966505481449 Agent:  Are we still connected. Customer:  Yes Customer:  Yes that’s my number Agent:  did you answer the call on time. Customer:  Yes Customer:  Is there instructions for my item to be re-delivered or should J just get a refund? Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  You will be contacted via email. Customer:  Please let me know what will happen Agent:  The concern tem will ci=otact the courier company. Agent:  contacted Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  Ok thanks Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hello ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:25 PM, 21st Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           05:29 PM, 21st Jan                   Yahya                   Are you still with us???           05:31 PM, 21st Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:32 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2007722