Subject: Ticket Assigned - Conversation with patricia tejero
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 12:50:14 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with patricia tejero patricia tejero                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  patricia tejero Bot:  Hi Patricia Tejero ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8229639716 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96556602878            04:33 PM, 21st Jan                   Yahya                   Hi patricia, Thank you for contacting us.my name is Yahya, How may I help you?           04:33 PM, 21st Jan                     patricia tejero                    Hello           04:33 PM, 21st Jan                     patricia tejero                    Can u tell me where my order is right now?           04:33 PM, 21st Jan                     patricia tejero                    And when will it be delivered exactly           04:34 PM, 21st Jan                   Yahya                   Please accept our apologise for inconvenience caused.           04:35 PM, 21st Jan                   Yahya                   Could you please share your order id so that I can assist you further.           04:35 PM, 21st Jan                     patricia tejero                    We've shipped your order 8229639716 with AWB SD000983730           04:35 PM, 21st Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           04:36 PM, 21st Jan                     patricia tejero                    Ok           04:37 PM, 21st Jan                   Yahya                   We would like to inform you that as we can see that your order has been shipped and its on the way to you kindly give a response to the courier team when they contact you for collection           04:38 PM, 21st Jan                   Yahya                   do you have any other query could i assist you with  ???           04:40 PM, 21st Jan                     patricia tejero                    When will i expect to receive it?           04:41 PM, 21st Jan                   Yahya                   Are you still with us???           04:41 PM, 21st Jan                     patricia tejero                    I thought it is within 2-3 days           04:42 PM, 21st Jan                   Yahya                   We would like to inform you that there is no exacpt time for the delivery they will call you befor the time of the delivery           04:42 PM, 21st Jan                     patricia tejero                    But it will not arrive today or tom?           04:42 PM, 21st Jan                   Yahya                   its n the way and the courier team will contact you today only           04:44 PM, 21st Jan                     patricia tejero                    Okay, thank you           04:44 PM, 21st Jan                   Yahya                   do you have any other query ???           04:45 PM, 21st Jan                     patricia tejero                    I have an order that was cancelled           04:45 PM, 21st Jan                     patricia tejero                    I saw the refund on my credit           04:45 PM, 21st Jan                     patricia tejero                    Can i use it at an instore purchase?           04:46 PM, 21st Jan                     patricia tejero                    And until when can i use it           04:46 PM, 21st Jan                   Yahya                   We would like to inform you that there is no expiry date for the amout and you can use it anytime           04:48 PM, 21st Jan                     patricia tejero                    Alright, thank you so much           04:48 PM, 21st Jan                     patricia tejero                    That’s all           04:48 PM, 21st Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:49 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2007516