Subject: Ticket Assigned - Conversation with rahaf
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 11:02:19 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rahaf rahaf                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rahaf Bot:  Hi Rahaf ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  564768667            02:37 PM, 21st Jan                   Yahya                   Hi Rahaf, Thank you for contacting us.my name is Yahya, How may I help you?           02:38 PM, 21st Jan                     rahaf                    I placed an order yesterday and still haven’t received a confirmation email           02:39 PM, 21st Jan                   Yahya                   Please accept our apologise for inconvenience caused.           02:40 PM, 21st Jan                   Yahya                   Could you please share your order id so that I can assist you further.           02:40 PM, 21st Jan                     rahaf                    I don’t have it           02:41 PM, 21st Jan                     rahaf                    I thought it was going to be sent in the email           02:41 PM, 21st Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           02:42 PM, 21st Jan                     rahaf                    Okay           02:43 PM, 21st Jan                   Yahya                   please provide us hte mail which you placed the order through it           02:45 PM, 21st Jan                     rahaf                    [email-masked]           02:46 PM, 21st Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           02:48 PM, 21st Jan                     rahaf                    Okay           02:48 PM, 21st Jan                   Yahya                   We would like to inform you that the email which you provided us not working on the system kiindly provide us the correct on           02:49 PM, 21st Jan                     rahaf                    It is the one that I used           02:49 PM, 21st Jan                     rahaf                    Could you use my phone number?           02:50 PM, 21st Jan                     rahaf                    ?           02:53 PM, 21st Jan                   Yahya                   We would like to inform you that we are sorry there is no access on the system by using phone no           02:53 PM, 21st Jan                     rahaf                    But money was withdrawn from my bank account           02:54 PM, 21st Jan                     rahaf                    So the order was placed           02:54 PM, 21st Jan                     rahaf                    I should’ve gotten an email           02:54 PM, 21st Jan                   Yahya                   kindly provide us the correct email to assist you           02:55 PM, 21st Jan                     rahaf                    That is the correct email           02:56 PM, 21st Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           02:58 PM, 21st Jan                   Yahya                   We would like to inform you that your order has een shipped and its on the way to you           02:59 PM, 21st Jan                   Yahya                   order no 6265943307           02:59 PM, 21st Jan                     rahaf                    Thank you very much           02:59 PM, 21st Jan                   Yahya                   tracking number :FP0121211000476           02:59 PM, 21st Jan                   Yahya                   you can track your order by using this tracking number           03:00 PM, 21st Jan                   Yahya                   do you have any other query ???           03:00 PM, 21st Jan                     rahaf                    No that’s all           03:01 PM, 21st Jan                   Yahya                   have aa great day           03:02 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2007011